Aditya Joshi

1. Order Processing

• Checking of documents, quotations and forms
• Timely raising of sales orders to CSS saving 25 % of optimal time during the year.
• Accuracy got improved by 15% in overall order raised
• Raising of waivers and adjustments and getting sign offs
• Coordinating with customers with respect to Sales order raising and finishing documentation on time with CSS to ensure smooth provisioning of Sales Orders .
• Arrangements of site surveys, wiring etc.
• Alert customers and AMs if there are any potential RFS delays

2. Pre & Post Sales Support

• Assist AMs in report circuit faults and providing updates of circuit status accordingly to customer.
• Address customers pre-sales enquiries and ordering process etc.
• Serve as another customer point of contact for Singtel Account team.

3.Support for Relocation or Complex Projects

• Preparation work for relocation, ensure all services/ aspects are well taken care of
• Checking of resources and making reservations in system for voice services
• Verification of all information in forms, check endorsement of quotation and ensure all are orderly before submission to CSS.

4. Customer Account Info Administration

• I fillied the documents like e.g. SRCA, Contract Agreement, Pricing, etc.
• Recording of customized account information

5. Billing

• Assist AMs in billing issues, investigations, refunds, SLG rebates
• Account consolidations and transfers
• Checking of PTCs
• Supporting key customers for customized billings Coordinating with Finance and credit departments
• Managed over 5 plus enterprises account setups and ongoing support

• Email marketing, data enrichment, content creation and selling product in B2B and B2C market.
• Creating quick solutions and growing together with team.
• Supporting areas of sales and strategies, Customer service, CRM.
• Creating Strategies and developing new ideas to Sell in B2C and B2B market
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Developed sales strategy based on research of consumer buying trends and market conditions
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
• Created and implemented successful sales campaigns to drive leads and increase sales

• Reporting financial KPI data and solving issues of Inventory and warehouse
• Responsible for coordination and administering packaging, picking and expedition operations in logistics department.
• Responded to customer requests for information and resolved billing issues.
• Identified excess inventory and eliminated waste.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Built and established relationships with staff and vendors.
• Updated and maintained databases to track shipments and inventory.
• Created reports to provide insights into logistics operations and performance.
• Completed comprehensive analysis of billing and shipping issues in previous 5 months to determine areas in need of improvement

• Responsible for Designing and Modifications of Controllers and Valves .
• Detailing and Creating 3D parts using PTC Creo and NX-Cad
• Co-ordination with Clients and Suppliers for Business related activities
• Work on Agile framework and work as Project engineer
• Determined and scheduled priorities as required to progress engineering work.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Maintained records for each project and engineering discipline.
• Reviewed progress controls for project quality assurance.
• Trained and mentored junior engineers, providing guidance and direction.
• Led engineering teams to successfully complete projects on time and within budget.

• Responsible for modelling, designing & detailing of automotive parts for automobile industries using PTC CREO and other ANALYSIS Software.
• Analysis of various cad models using Ansys and Hyper-mesh tool.
• Interacting with Customers like Tata, Volvo etc. Regarding design related queries.
• Co-ordination with finance and manufacturing team regarding business related activities. Worked on MS Office for various project
• Conducted engineering studies on design for products, associated and subsystems components and structures.
• Managed over 10 project at a time.