ADITYA KAUSHIK

• As a Client Partner for Cloud and Securities Division, pitching Cloud, Managed Services, Observability, Security, App modernization and migration solutions across assigned client base
• Established a strong referral network through consistent relationship-building activities and targeted outreach efforts at CXO levels.
• Provided expert guidance on product and service offerings, helping clients to make informed decisions based on their unique needs.
• Managed a diverse portfolio of clients across BFSI, Manufacturing, Healthcare, Retail, Consumer Electronics, Realty among others.
• Created comprehensive proposals that demonstrated the company's unique capabilities in addressing client challenges effectively.

• CAMS provides business process and IT related services to 70% of Asset Management Companies (AMCs) / Mutual Fund (MFs) companies in India
• As a Key Account Manager, played an important role in regular leadership / CxO interactions across AMCs to ensure high levels of customer satisfaction (CSAT) across all domains of service delivery
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Strengthened client relationships through regular communication and effective problem-solving.
• Garnered incremental revenue for CAMS through sale of new and upcoming Fintech solutions from CAMS like CAMSPay - A payment gateway platform, Distributor platforms, CAMSFinserv - Accounts Aggregator Platform, Web portal development, enhancement & maintenance, Call centre services among others.

• Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
• Responsibilities included establishing a strong strategic relationship with the client at CxO level, cross-selling and upselling IT products and services within designated accounts.
• The offerings from TCS would span across a variety of technologies including Enterprise Applications, IT Infra, Cloud offerings (AWS, Azure, Google Cloud), IoT (Remote Analytics, Monitoring and Maintenance, Logistics) Analytics (CxO Dashboards and other BI products), Robotic Process Automation, Cyber Security and various other SaaS based products.
• Strengthened client relationships by consistently delivering high-quality service and support.
• The job role included solution presentation to the client leadership, working on commercials, commercial negotiations, legal contract finalization and all other formalities required to be able to take an engagement to the BAU / delivery stage.
• Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
• The role also offered multiple opportunities to manage multi-million dollar renewals during the tenure with TCS.

• Joined the BFSI back-end operations team at TCS as a Team Lead.
• Managed a team of 40 resources who were handling 18 different back-end processes for a global bank headquartered in US.
• Responsibilities included monitoring daily team performance, adherence to process SLAs, interactions with client on ad-hoc requests / requirements, adherence to audit requirements / processes within the team and regular interactions with team members / senior management to ensure team members have all possible support to fulfill their duties.
• Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
• Enhanced team performance by implementing efficient service delivery processes and procedures.
• Lead a process transition from Chennai to Kolkata while in this role. Managed hiring, setting up delivery centre, process trainings (KT) and BAU at the new delivery centre in Kolkata

6.43 GPA/CGPA

7.61 GPA/CGPA

Final Grade: 84%

Final Grade: 75%