Aditya Khokhar
DELHI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Assistant Front Office Manager
Crowne Plaza New Delhi Rohini
DELHI
2024.04 - Current
- Implemented new technology systems designed to improve efficiency of operations.
- Provided leadership by setting an example for other employees to follow.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Created reports related to guest feedback surveys and service quality metrics.
- Supervised night audit process including reviewing reports for accuracy.
- Participated in recruitment activities such as interviewing potential candidates.
- Developed strategies for improving customer satisfaction ratings.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Investigated customer complaints and took corrective action when necessary.
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
- Administered office budget, maintained records, and tracked expenses to achieve financial targets.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
Front Office Manager (Task Force)
Holiday Inn Lucknow Airport
Lucknow
2024.06 - 2024.06
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed customer feedback data to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Senior Duty Manager
Crowne Plaza
New DELHI
2023.04 - 2024.04
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Handles guest complaints and other related problems and reports on the Manager’s log book.
- To responsible for front office operation during the absence of Front Office Manager (HOD).
- Approves the working schedule for the front office attendants and submits them to front office manager (HOD).
- Assigns and Approves Duty roster for all Front desk staffs.
- Conducting required training for the staff.
Duty Manager
Crowne Plaza
2022.05 - 2023.03
- Supervises overall activities in the department.
- Develops weekly host’ schedules, monitors team attendance and put up the leave calendar
- Keeps knowledge/information of any change in resort policy and procedure and enforce them. Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff)
- Controls expenses of front office department.
- Communicate to management concerned, movement of guests and guest comments
- Performs Duty Manager responsibilities on rotating shifts
Front Office Manager(Task force)
Holiday Inn Hotel
gurgaon
2022.08 - 2022.08
Duty Manager
Le Meridien
jaipur
2022.01 - 2022.05
- Upheld compliance and consistently followed company and industry-set standards.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Team Lead
Hyatt Regency
2019.04 - 2021.12
- Develop quality relationships with guests in order to create “raving fans”
- Conveys the hotel image and promotes company’s loyalty programs
- Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution
- Trains, coaches and motivates team members
- Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently and timely
- Managed operations efficiently and effectively, verifying customers received exceptional service.
Guest Service Officer
Hyatt Regency
2018.01 - 2019.03
- Diffusing conflict or tense situations with guests
- Selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Front Office Associate
Radisson Blu Plaza
2016.05 - 2017.12
- Greeting guests upon arrival and making them feel welcomed
- Register guests and assigns rooms. Accommodates special requests whenever possible
- Assists in pre‑registration and blocking of rooms for reservation
- Thoroughly understand and adheres to proper credit, check‑ cashing, and cash handling policies and procedures
Front Office Trainee
Kempinski Ambiance
2014.07 - 2014.12
Education
Bsc- Hospitality and Hotel Administration - Hospitality
IHM- Meerut
Meerut, UP2016
Certificate of Higher Education -
CBSE
2012
Skills
- Budget analysis
- Expense Tracking
- Workflow Optimization
- Property Management Systems
- Front Desk Operations
- Guest Relations Management
- Customer Service
- Operations Management
- Staff Training and Development
- Inventory Oversight
- Upselling
- Soft Skills
- Coordination
- Schedule development
- Compliance
- Relationship building and management
- Teamwork skills
Timeline
Front Office Manager (Task Force)
Holiday Inn Lucknow Airport
2024.06 - 2024.06
Assistant Front Office Manager
Crowne Plaza New Delhi Rohini
2024.04 - Current
Senior Duty Manager
Crowne Plaza
2023.04 - 2024.04
Front Office Manager(Task force)
Holiday Inn Hotel
2022.08 - 2022.08
Duty Manager
Crowne Plaza
2022.05 - 2023.03
Duty Manager
Le Meridien
2022.01 - 2022.05
Team Lead
Hyatt Regency
2019.04 - 2021.12
Guest Service Officer
Hyatt Regency
2018.01 - 2019.03
Front Office Associate
Radisson Blu Plaza
2016.05 - 2017.12
Front Office Trainee
Kempinski Ambiance
2014.07 - 2014.12
Bsc- Hospitality and Hotel Administration - Hospitality
IHM- Meerut
Certificate of Higher Education -
CBSE
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