ADITYA KIRAN
Mumbai
Summary
Highly versatile and resourceful professional with a broad skill set and proven ability to excel across various domains with a whopping 10 years of experience across Australia and India.
Skilled in developing and executing effective marketing strategies, creating compelling content, and managing high-quality customer experiences. Known for innovative problem-solving, strong communication skills, and a collaborative approach to achieving results. Adept at balancing multiple responsibilities and thriving in fast-paced environments with a focus on delivering impactful and measurable outcomes.
Overview
6
6
years of professional experience
Work History
Property Consultant
The Real Estate Connect (TREC)
AHMEDABAD
10.2023 - 04.2024
- Provided advice and assistance to customers regarding property purchases and sales.
- Conducted market research to determine the value of properties.
- Negotiated terms and conditions on behalf of clients in real estate transactions.
- Maintained accurate records of all client interactions, correspondence, and agreements.
- Scheduled appointments with clients to discuss their specific needs in a property purchase or lease agreement.
- Developed marketing strategies to promote properties for sale or rental purposes.
- Handled customer inquiries regarding available listings, pricing, financing options.
Wedding Choreographer /Social Media Content Creator
Kartik Mohan Productions
Mumbai
09.2022 - 04.2023
- Developed creative concepts and choreography for wedding sangeets and receptions.
- Organized rehearsal schedules to ensure all dancers were prepared in a timely manner.
- Collaborated with event planners and musicians to create a comprehensive entertainment plan for weddings.
- Instructed couples on proper dance etiquette and floor patterns during performances.
- Created innovative routines that showcased each couple's unique personalities.
- Kept track of cues and communicated with lighting technicians to keep the show running smoothly.
- Organized sheet music into folders according to song titles in order to quickly access them during rehearsals and shows.
Promotions Head /Senior Brand Manager
Dhruvats Entertainment
AHMEDABAD
04.2022 - 09.2022
- Coordinate film premieres, screenings, and promotional events.
- Schedule travel and execute promotional events across multiple cities and manage celebrities.
- Create engaging content for various platforms, including social media, websites, and blogs.
- Build and maintain relationships with media representatives, journalists, and influencers.
- Oversee the development of promotional materials, such as trailers, posters, and advertisements.
- Develop and manage social media campaigns to engage with audiences and build buzz.
- Created, edited, and published content for social media channels.
- Directed video production efforts including pre-production planning and post-production editing.
Customer Service Specialist (Inbound Call Center)
Allianz Australia
05.2019 - 12.2019
- Thorough and accurate logging of all call related data into CRM computer system and creation of incidents in real time
- Complete task note activity and incident data entry during each call to ensure reporting of cases is accurate
- Provide effective follow through and end to end case management to ensure the customer's enquiry is resolved effectively
- Quality logging of incidents to enable accurate reporting
- Deliver exceptional service to customers through the effective management of inbound and outbound telephone calls
- Provide optimum levels of customer service by responding to enquiries professionally and in a timely manner
- Achievement of individual key performance indicators and contribute to overall team KPI's
- Effective handling of complex customer issues or complaints as required.
Retail Store Associate
Vodafone Hutchinson Australia
07.2018 - 05.2019
- Tailor best solution according to customer needs
- Provide exceptional customer service by going the extra mile
- Provide telecommunication solutions that exceed customer expectations
- Achieve sales targets through up selling and cross selling
- Provide excellent customer service that is consistent with our brand values
- Store compliance including contract administration, stock control, and store cleanliness
- Handling customer objections
- Manage customer aggression and resolve it using efficient techniques
- Follow safety procedures of the store and conduct day to day maintenance.
House Person
Brisbane Marriott Hotel
01.2018 - 06.2018
- Providing support to all housekeeping attendants through house-person duties, including stripping rooms, replenishing amenities, delivery of items to guest rooms, and linen collection/distribution
- Ensuring rooms are of a high standard in both cleanliness and presentation
- Checking all room appliances, fittings, and furnishings and reporting defects accordingly
- Ensuring tasks are completed in line with productivity expectations
- Handling guest dry cleaning with care and efficiency
- Adhering to all work health and safety policies and procedures.
Retail Merchandiser
Retail Tasker
03.2018 - 05.2018
- Accomplished inspection and product monitoring for Woolworths and Coles
- Planning and developing merchandising strategies and monitor stock movement and consider markdowns, promotions, price changes, etc
- Analyzing sales figures, customers reactions, and market trends to anticipate product needs
- Maintained replenished systems for store ranging and replenishment process
- Created and developed business reports
- Monitored warehouse inventory levels and submit comprehensive reports
- Collaborated with other employees and created attractive sales displays and make sure that products are prominently displayed
- Proven excellent communication skills and confidence to deal with people at all levels
- Remain up-to-date with Woolworths and Coles best practices.
Customer Support Specialist
Taxify Australia
06.2018
- Provide accurate, valid, and complete information of services provided by the company
- Build sustainable relationships and trust with customers' accounts through open and interactive communication and use of persuasive language
- Identify and assess customer's needs to achieve utmost satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure a solution
- Keep records of customers, process customers file documents
- Meet personal/customer service team targets goal with the knowledge of time management skills
- Take the extra mile to serve customers
- Follow communication procedures, guidelines, and policies
- Possess communication skills, phone skills, resolving conflicts, and multitasking.
Education
Masters in Engineering Science (Agricultural Engineering) -
University of Southern Queensland, Australia
01.2016
Bachelor of Technology (Agricultural Engineering) -
Junagadh Agricultural University, India
Skills
- Organization and Time Management
- Complaint resolution
- Regulatory Compliance
- Telephone Etiquette
- Leadership
- Computer Literacy
- Customer Relationship Management (CRM)
- Good communication skills
- Creativity
- Adaptability
- Critical thinking
- Flexibility
- Empathy
References
References are provided on request
Timeline
Property Consultant
The Real Estate Connect (TREC)
10.2023 - 04.2024
Wedding Choreographer /Social Media Content Creator
Kartik Mohan Productions
09.2022 - 04.2023
Promotions Head /Senior Brand Manager
Dhruvats Entertainment
04.2022 - 09.2022
Customer Service Specialist (Inbound Call Center)
Allianz Australia
05.2019 - 12.2019
Retail Store Associate
Vodafone Hutchinson Australia
07.2018 - 05.2019
Customer Support Specialist
Taxify Australia
06.2018
Retail Merchandiser
Retail Tasker
03.2018 - 05.2018
House Person
Brisbane Marriott Hotel
01.2018 - 06.2018
Masters in Engineering Science (Agricultural Engineering) -
University of Southern Queensland, Australia
Bachelor of Technology (Agricultural Engineering) -
Junagadh Agricultural University, India
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