Aditya Kumar
Biharsharif , Nalanda, Patna
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
The Holidays Club
Mumbai
01.2022 - Current
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Provided customer service in a courteous and professional manner.
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Developed strategies to improve customer service processes and procedures.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Monitored inventory levels of products available for sale to customers.
Teacher of Students With Visual Impairments
Gaytari Pariwar
Biharsharif , Nalanda , Patna
01.2021 - 12.2021
- Provided individualized instruction to students with visual impairments, ensuring that their educational needs were met.
- Led discussions about primary sources from different time periods.
- Conducted research into the historical background of current events.
- Provided individual and small group instruction in history topics to students of varying ages and abilities.
- Developed and implemented lesson plans to teach Social Science topics such as history, geography and economics.
- Conducted assessments of student learning to measure progress and inform instruction.
- Engaged students in meaningful discussions about current events related to Social Science topics.
- Created visual aids such as maps, graphs and charts to help explain concepts within the Social Science curriculum.
Education
Master of Arts - Asian History
Carrier Public School
Biharsharif , Nalanda 05-2019
Skills
- Issue Research
- Inbound Call Management
- Call Documentation
- Account Management
- Service Recommendations
- Membership renewals
- Records Maintenance
- Delivery Tracking
- Consultative Sales
- Call Center Operations
- Complaint Handling
- Customer Support
- Customer Focus
- Complaint resolution
- Critical Thinking
- Multi-Task Management
- Team Development
Affiliations
- Time Management
- Painting competion in Bal shanskar shala.
- Craft Competion .
- Singing Competion .
Languages
Hindi
First Language
Sanskrit
Intermediate (B1)
B1
Certification
- In Painting i got 1st in class 9th .
Timeline
Customer Service Officer
The Holidays Club
01.2022 - Current
Teacher of Students With Visual Impairments
Gaytari Pariwar
01.2021 - 12.2021
Master of Arts - Asian History
Carrier Public School
- In Painting i got 1st in class 9th .
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