Aditya Kumar Bardhan
Burdwan
Summary
Customer Support and Inside Sales professional with over 5 years of experience in SaaS, Insurance,Logistics and Finance. Expertise in managing inbound leads, conducting product demonstrations, and utilizing HubSpot for CRM operations. Proven ability to deliver exceptional customer support through chat, email, and phone. Focused on driving B2B & B2C sales growth and enhancing customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside Sales Development & Customer Service Representative
Asanify Technologies Private Limited
Remote(Kolkata)
01.2025 - Current
- Processed inbound leads for HRMS SaaS platform to enhance sales opportunities.
- Scheduled and conducted product demos, highlighting key features effectively.
- Provided onboarding support to clients, ensuring seamless adoption of the platform.
- Managed client meetings and addressed support issues post-sale to maintain satisfaction.
- Used HubSpot for pipeline tracking and reporting.
Customer Support Executive
Prolific HR Consultants India Ltd ( DTDC logistics)
Kolkata
01.2024 - 12.2024
- Managed inbound customer queries and complaints for DTDC logistics.
- Resolved escalations and tracked consignments using Intranet tools.
- Utilized Ameyo for efficient handling of inbound calls.
Inside Telesales & Customer Handling
HDFC Life Insurance Company Limited
BURDWAN
03.2023 - 08.2023
- Managed customer support and service initiatives to boost client engagement.
Conducted sales through telephonic outreach, contributing to revenue targets.
Led the recruitment and training of a financial consultants team for improved service delivery.
Sourced business opportunities in partnership with financial consultants to expand market reach.
Customer Service & Sales
Arohan Financial Services Limited
BURDWAN, KOLKATA
12.2019 - 01.2023
- Provided micro-loan services to rural women SHG members, enhancing financial access.
- Led a field team in sourcing initiatives and conducting customer financial education.
Education
Bachelor of Technology (B. Tech) - Electronics and Communication Engineering
MAKAUT
West Bengal01.2017
Higher Secondary - Science
W.B.C.H.S.E
BURDWAN,WB01.2013
Secondary -
W.B.B.S.E
BURDWAN,WB01.2011
Skills
- Customer Support (Chat, Email, Call)
- Intranet tools
- Call handling
- Client relationship management
- Effective communication
- Problem solving
- Inbound and outbound calling
- Email management
- B2B SaaS Sales
- Product Demo & Client Onboarding
- CRM: HubSpot, Ameyo
- Lead Qualification & Nurturing
- Complaint Management & Escalation Handling
- Appointment Scheduling
- Consignment/Order Tracking
- Time Management
- Fluent in English, Hindi & Bengali
Languages
English, Hindi, Bengali
Certification
- Completed Inbound Sales Certification from HubSpot Academy | 2025
- Completed the “NISM-Series-V-A: Mutual Fund Distributors Certification Examination | 2024
- Completed Banking & Finance Training from Skillmarks Management Private Limited | 2023/24
Hobbies and Interests
HOBBIES- Cooking
Timeline
Inside Sales Development & Customer Service Representative
Asanify Technologies Private Limited
01.2025 - Current
Customer Support Executive
Prolific HR Consultants India Ltd ( DTDC logistics)
01.2024 - 12.2024
Inside Telesales & Customer Handling
HDFC Life Insurance Company Limited
03.2023 - 08.2023
Customer Service & Sales
Arohan Financial Services Limited
12.2019 - 01.2023
Bachelor of Technology (B. Tech) - Electronics and Communication Engineering
MAKAUT
Higher Secondary - Science
W.B.C.H.S.E
Secondary -
W.B.B.S.E
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