ADITYA MADIVAL
Executive Assistant
Bengaluru
Summary
- Highly dependable Lead Executive Assistant with 2 years of experience supporting CEO and Co-founder in EdTech. Expert in high-stakes executive support, complex global travel, calendar ownership, board coordination, and full-spectrum Family Office operations. Known for exceptional discretion, crisis handling, decision-making autonomy, vendor influence, and high emotional intelligence. Adept at running the operational engine of the CEO’s life — work, home, travel, investments, people, and processes — ensuring absolute continuity under pressure.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Lead Executive Assistant
Unacademy
05.2025 - Current
- Supported a high-intensity CEO with a fast-paced, last-minute, high-travel working style, requiring 24/7 availability, deep discretion, and autonomous decision-making.
- Managed 50+ meetings weekly across investor, board, partnership, product, HR, legal, personal, and external engagements.
- Controlled calendar governance across unpredictable time zones, urgent travel, shifting priorities, and real-time schedule rebuilds.
- Took independent decisions on travel, purchases, vendor approvals, staff instructions, event arrangements, and logistical priorities within approved budgets.
- Acted as the primary point of contact for board members, high-profile stakeholders, and CXOs.
- Full-time
- Executive Support and Office of the CEO.
- Complex Global Travel and Logistics
- Crisis and Emergency Handling
- Board, Investment, and Confidential Work
- Family Office Management.
- Team Leadership
- Mentored junior administrative staff; provided guidance and training that improved overall team performance.
- Oversaw inventory control; implemented measures to prevent stock-outs and surplus, ensuring optimal levels at all times.
- Evaluated vendor services regularly; negotiated contracts that resulted in cost savings or increased value offerings.
- Optimized time management for executives by anticipating needs, prioritizing tasks, and resolving issues proactively.
- Established streamlined processes for document creation, formatting, editing, distribution, archiving, retrieval efforts across the organization.
Senior Executive Assistant
Unacademy
12.2023 - 05.2025
Business Development Manager (Part-Time)
Om Engineers
01.2022 - 12.2023
- Managed high-value orders of up to ₹2 crore, including quotations, vendor negotiations, and closing deals.
- Reduced surplus inventory by shifting to direct-to-customer delivery models.
- Improved PO processing efficiency (40% faster turnaround).
- Coordinated with manufacturers, vendors, delivery teams, and courier partners.
- Oversaw invoicing, payments follow-ups, and operational improvements.
- Tools: ERP, Excel.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Training & Operations Executive
Saasguru
10.2022 - 11.2023
- Built and executed 30+ cohort boot camps, 50+ monthly class schedules, and 30+ orientation programs across global time zones (India, the US, Europe, and Australia).
- Specialized in learner motivation, scheduling, 1:1 support, emotional reassurance, and proactive retention strategies.
- Achieved NPS > 75 and 100% CSAT, with 100% on-time materials delivery, and zero scheduling errors.
- Coordinated with 15+ global trainers and internal teams (Ops, Sales, and Marketing).
- Implemented a full learner lifecycle and bootcamp operations system.
- Maintained Salesforce accuracy and optimized LMS workflows.
- Remote
- Tools: Salesforce, Slack, Zoom, Google Suite, Jira, Confluence, Canva.
- Interviewed, recruited and trained new onboarding candidates.
- Located bottlenecks to streamline existing processes.
Senior Process Executive
Infosys BPM
10.2020 - 01.2022
- Handled hybrid customer support (voice and email) for financial guidance, debt cases, payment issues, restructuring, and billing disputes.
- Achieved 100% KPIs across AHT, SLA, accuracy, and CSAT.
- Contributed to workflow improvements, resulting in a 50% operational efficiency boost.
- Managed sensitive customer financial situations with empathy and accuracy.
- Tools: Cisco, Excel, and internal CRM.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Training Assistant
Oberoi Hotels & Resorts
09.2019 - 10.2020
- Conducted 50+ behavioral, technical, grooming, and departmental trainings.
- Designed training content, audits, onboarding materials, and departmental improvement plans.
- Led the COVID hygiene initiative, achieving 90% compliance in month one and 100% in month two; contributed to zero COVID cases at Trident Jaipur.
- Performed cross-department audits, improving service operations.
- Awarded 'Pride at The Oberoi Group' for excellence.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Managed 2 batches of 15 STEP trainees, oversaw their curriculum, training, projects, and course completion, along with addressing their personal and professional issues and grievances.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
Front Office Assistant
Oberoi Hotels & Resorts
06.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed over 100 check-ins and check-outs daily, handled guest escalations, provided VIP handling, and offered concierge services.
- Tools: Micros Opera PMS.
Industrial Trainee
Oberoi Hotels & Resorts
12.2016 - 04.2017
- Worked closely with hotel professionals to expand upon acquired training with practical knowledge.
- Cross-functional learning in housekeeping, front office, food and beverage, kitchen, and learning and development.
Education
Bachelor of Science - Hospitality Administration/Management
Savitribai Phule Pune University
Pune, India04-2018
Skills
Executive Support
Office of the CEO
Family Office Operations
Confidential Administration
Complex Global Travel
Calendar Governance
Cross-Functional Coordination
High-Touch Stakeholder Management
Board Meeting Operations
Vendor & Staff Management
Crisis Handling
Event & Logistics Management
Decision Support
Operational Workflows
Customer Success Lifecycle
Program Coordination
Google Workspace
Slack
Notion
Salesforce
Jira/Confluence
Zoom
Microsoft Office
Travel Management & Concierge Coordination
Vendor & Stakeholder Management
Family Office Administration
Executive Communications
Tools: ChatGPT, Google Suite, Slack
Crisis Handling
Discretion & Trustworthiness
Decision-Making Autonomy
Multi-Tasking Under Pressure
Vendor Relations
High EQ & Empathy
Rapid Problem Solving
High-Stakes Coordination
Time-Zone Adaptability
Executive Presence
Strong Personal Ownership
Reliability & Loyalty
RECOMMENDATION HIGHLIGHTS
- “Exceptional performance, dedication, and impact — consistently going above and beyond.”
- “Unwavering reliability, outstanding coordination skills, and a consummate professional.”
- “Boosted operational efficiency and team effectiveness through discipline & proactive leadership.”
- “Extraordinary memory, round-the-clock availability, and exceptional attention to detail.”
Timeline
Lead Executive Assistant
Unacademy
05.2025 - Current
Senior Executive Assistant
Unacademy
12.2023 - 05.2025
Training & Operations Executive
Saasguru
10.2022 - 11.2023
Business Development Manager (Part-Time)
Om Engineers
01.2022 - 12.2023
Senior Process Executive
Infosys BPM
10.2020 - 01.2022
Training Assistant
Oberoi Hotels & Resorts
09.2019 - 10.2020
Front Office Assistant
Oberoi Hotels & Resorts
06.2018 - 08.2019
Industrial Trainee
Oberoi Hotels & Resorts
12.2016 - 04.2017
Bachelor of Science - Hospitality Administration/Management
Savitribai Phule Pune University