Aditya Mate

• Client Relationship Management: Built and maintained strong relationships with a portfolio of high-net-worth clients,
• Conducted regular meetings to understand clients' financial goals, identifying opportunities for cross-selling banking products and services, leading to an additional revenue growth.
• Customized Financial Solutions: Analyzed clients' financial profiles and developed tailored financial solutions.
• To offer comprehensive financial plans, including investment, wealth management, and insurance planning strategies.
• Portfolio Performance Enhancement: Provided clients with insightful market updates and investment recommendations, contributing to informed decision-making and improved portfolio performance.
• Ensured compliance with all regulatory requirements and internal policies, conducting regular reviews to identify and address potential risks, resulting in zero compliance violations during tenure
• Business Development and Revenue Generation: Achieved consistent quarterly targets, driving a 20% to 30% growth in revenue through new business acquisition and cross-selling of investment, insurance, and lending products

Banking Operations Excellence:

• Managed day-to-day banking operations, including NEFT, RTGS transactions, and issuance of demand drafts, maintaining a high level of accuracy and efficiency.
• Processed term deposits, recurring deposits, and redemptions, ensuring error-free execution and contributing to seamless customer experiences.

Comprehensive Product Knowledge:

• Demonstrated in-depth knowledge of ICICI Bank's diverse product range, effectively guiding clients to the most suitable banking solutions.
• Proficiently handled savings accounts, foreign exchange services, NRE/NRO accounts, and cross-sold various banking products, driving customer engagement and loyalty.

Customer-Centric Service:

• Addressed customer inquiries with professionalism and empathy, achieving a 95% customer satisfaction rate and fostering lasting relationships.
• Successfully managed NRI service desk and foreign currency exchange services, catering to the unique needs of international clients.

Achievement of Targets and Recognition:

• Garnered 2 Zonal Awards and 1 Regional Award in 2015 for surpassing zone-wide targets, showcasing consistent performance excellence.
• Attained recognition for exemplary performance in the "Contribute" initiative, highlighting dedication to going above and beyond expectations.

Strategic Cross-Selling and Upselling:

• Achieved consistent qualification for credit card regional contests, meeting individual targets and enhancing the bank's credit card portfolio.
• Successfully participated in PAN INDIA contests for products like credit cards and mutual funds, contributing to increased product penetration and revenue.

Financial Acumen and Compliance:

• Possessed strong understanding of KYC compliance, adhering to regulatory requirements and maintaining a zero-record of compliance violations.
• Leveraged hands-on experience with FINACLE banking product to streamline operations, resulting in improved efficiency and reduced processing times.

Continuous Learning and Skill Enhancement:

• Pursued professional development through Post Graduate Diploma in Banking Operations from IFBI NIIT, enhancing banking expertise and operational skills.
• Achieved AMFI and IRDA certifications, contributing to a well-rounded understanding of investment and insurance products.

Outstanding Contribution to Financial Growth:

• Facilitated life insurance business worth 2.25 crore and mutual fund business of 1.5 crore in 2017-18, showcasing sales proficiency and revenue generation capabilities.
• Managed a float balance of 1 crore in March, indicating effective fund management and liquidity control.