Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
singing
Work Availability
Timeline
Volunteer
Aditya Menon

Aditya Menon

Branch Operation Manager
Palakkad

Summary

Successful at maintaining smooth, efficient and compliance Branch operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity. Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over Three years of progressive experience. Background includes revising standard procedures covering all operational areas in order to maximize banking profitability. Performance-driven and forward-thinking leader with a resourceful approach. Motivated Branch Operation Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Results-driven branch operation manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
19
19
years of post-secondary education
4
4
Languages

Work History

Branch Operation Manager

ESAF BANK
PALAKKAD
07.2020 - Current
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Assessed employee performance and developed improvement plans.
  • Maintained branch files for major accounts, investments and employees.
  • Cooperated with marketing teams to devise efficient marketing strategies and meet company objectives.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Performed monthly compliance checks.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Resolved various issues impacting sales management and business operations.
  • Complied with regulatory guidelines and requirements.
  • Boosted sales and customer loyalty through incentive programs.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.

Senior Officer

Lahnthi Business Solution
Thrissur
06.2019 - 05.2020
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Prepared and submitted regulatory filings in timely manner.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Warned violators of infractions or penalties.
  • Assessed fees related to registration of property-related documents.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Created and maintained precise and accurate models, charts and reports.
  • Improved emergency resolution processes to save time.

UAT Test Analyst

Lotex Business Solution
Thrissur
08.2017 - 06.2019
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Developed and maintained defect databases for known issues.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Kept scripts and test cases updated with current requirements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Advised developers on problems with databases, performance and other issues.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Documented testing procedures for developers and future testing use.
  • Incorporated delivery requirements into planning of testing schedules.

Education

High School Diploma -

Christ Jyothi School
Madhya Pradesh
06.1995 - 04.2007

High School Diploma -

D.A.V Public School
UP
06.2006 - 06.2008

BBA - Business Management

Sri Krishna Arts And Science College
Coimbatore
08.2008 - 10.2011

MBA - Finance

DCSMAT
IDUKI
08.2012 - 08.2014

Skills

    Branch operations

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Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Received the performer Award” for exemplary performance and recognition for handling the largest account in the company.
  • Increased monthly revenue 100% through implementation of strategic initiatives.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Grew new accounts 90% in only within two year of time.

Additional Information

I have handled various Jobs In banking ,even in bank backend as well as front end,I have diverse experience in both branch banking as well as Back end banking.

singing

I Am not a  professional singer but I am a trained singer,I love to listen to music and to sing as well  

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Branch Operation Manager

ESAF BANK
07.2020 - Current

Senior Officer

Lahnthi Business Solution
06.2019 - 05.2020

UAT Test Analyst

Lotex Business Solution
08.2017 - 06.2019

MBA - Finance

DCSMAT
08.2012 - 08.2014

BBA - Business Management

Sri Krishna Arts And Science College
08.2008 - 10.2011

High School Diploma -

D.A.V Public School
06.2006 - 06.2008

High School Diploma -

Christ Jyothi School
06.1995 - 04.2007

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Aditya MenonBranch Operation Manager