Aditya Mitra
Kolkata
Summary
4.5+ Years of Level-2 Production support experience. Resourceful Production Support Engineer known for high productivity and efficient task completion. Skilled in incident management, system troubleshooting, release activities and process optimization to ensure seamless operations. Excel at problem-solving, communication, and teamwork to address challenges and improve systems reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Engineer
Billtrust
Bangalore
11.2021 - Current
- Monitoring the batches running on the Biscuit platform, Cash app and Credit 2 b
- Troubleshooting the file failures on which L3 are facing difficulties
- Health check-up and mandatory screening of EOD & BOD batches
- Testing the failed batches on the UAT platform to rerun them in production
- Finding the root cause of the failure of the batch and writing a new DML code to fix the batches that are frequently failing
- Keeping a close eye on Salesforce que to make sure tickets have been closed within SLA time frame
- Discussing the issues failures related to project on weekly basis and submitting monthly reports to the client.
Programmer Analyst
Citi Bank
Kolkata
07.2018 - 03.2020
- Monitoring Batches in Spring Batch console and Autosys
- Collaboration with L3 and DevOps team with alternate weekend release
- Data Loading on 8 severs including monthly and daily servers
- Patching activity on more than 8 servers using Unix
- Handing release and deploying codes using Unix and Autosys
- Providing KT training regarding the project to a group of 30 people for new hires and internal hires.
Education
MBA - Information Technology
Institute Of Engineering And Management
Kolkata, West Bengal06.2022
BCA - Information Technology
Institute Of Engineering & Management
Kolkata, West Bengal06.2018
Skills
- Unix
- Salesforce
- SQLyog
- Autosys
- Monitoring
- Production Support
- Azure
- Jira
- Feature and Application Implementation
- Troubleshooting and resolution
- Software Development Life Cycle (SDLC)
- Testing and deployment
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Certification
- SQL
- Jira
- Salesforce
- Unix
Accomplishments
- Best Team Award in TCS and FFI
- Bright Beginner Award in FFI
- 2 times 'On the Spot' Award in TCS
- 3 times Spot Award in FFI
Affiliations
- 1st Prize in Sing & Strum Guitar competition 2013
- Man of the Match award in Quad Cup(Football)
Timeline
Software Engineer
Billtrust
11.2021 - Current
Programmer Analyst
Citi Bank
07.2018 - 03.2020
MBA - Information Technology
Institute Of Engineering And Management
BCA - Information Technology
Institute Of Engineering & Management
- SQL
- Jira
- Salesforce
- Unix
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