Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hobbies and Interests
Generic
Aditya Nayak

Aditya Nayak

Ahmedabad

Summary

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Experienced IT professional with expertise in Desktop support, Technical Support, Remote Desktop support, and IT Infrastructure. Strong communication skills and ability to work independently or as a Team Lead.

Overview

3
3
years of professional experience

Work History

Team Leader

Encora
Ahmedabad
11.2023 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Customer Support Cum Helpdesk Associate

WPG CONSULTING PVT LTD
02.2023 - Current
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Installed software applications as requested by customers.
  • Diagnosed system malfunctions and provided troubleshooting assistance.
  • Used remote login tools to assist clients with technical and product questions.
  • Managed the configuration and setup of customer accounts and systems.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Technical Service Desk Engineer

IMSI PVT LTD
Ahmedabad
02.2022 - 01.2023
  • Responsible for analyzing TTO and TTR.
  • Familiar with ServiceNow ticketing tool and monitoring security alerts, and attaching artifacts for ticket closure.
  • Installing, troubleshooting desktop, laptop, and printer issues and configuring all Windows client operating systems.
  • Troubleshooting desktop, laptop, and printer issues
  • Experience in installing Wi-Fi network configurations, hardware/software upgrades.
  • Providing technical support to remote location users through MS Teams, LogMeIn tool.
  • Configuring PST and troubleshooting Office 365 issues.
  • Manages Windows Network (Users, Computers, Printers, etc.) With Active Directory.
  • Managing AD & Creation and deletion of User ID, Password resets, modifying user's rights, and Providing access to Share folders.
  • Applying service packs, patches, and hotfix installations.
  • Installing and configuring local and network printers, and assigning them to the users.
  • Installing VPN client software and providing support in VPN connectivity issues.
  • Providing support in video conference and Cisco WebEx conference call for business meetings.
  • Network connectivity troubleshooting.
  • Coordinating with Vendor ISP team when link is down, make sure link is up and does not impact daily business operations.
  • Dell Wyse Support
  • Installation of operating systems like Windows 10 and Windows 11.
  • Troubleshooting of desktop, laptop-related problems.

Education

B. Tech - CIVIL

Biju Patnaik University of Technology
Chandipadar
01.2020

12th Standard -

Kendriya Vidyalaya Chirimiri
Chirimiri
01.2016

Metric -

Kendriya Vidyalaya Chirimiri
Chirimiri
01.2014

Skills

  • Windows 10 and Windows 11
  • Administration
  • Group Policy, Active Directory
  • Office 365
  • Exchange Admin Center
  • Azure Active Directory
  • Ticketing : Service Now, Freshdesk, Lansweeper, Jira
  • Remote Tool: LogMeIn123, LogMeIn Client, TeamViewer, Splashtop
  • Communication Tool: Cisco Jabber, Ring Central, Ameyo
  • Documentation And Reporting
  • Team Training and Team Supervision

Timeline

Team Leader

Encora
11.2023 - Current

Customer Support Cum Helpdesk Associate

WPG CONSULTING PVT LTD
02.2023 - Current

Technical Service Desk Engineer

IMSI PVT LTD
02.2022 - 01.2023

B. Tech - CIVIL

Biju Patnaik University of Technology

12th Standard -

Kendriya Vidyalaya Chirimiri

Metric -

Kendriya Vidyalaya Chirimiri

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests

  • Photography
  • Sketching
  • Participate in social activities
  • Photoshop/Editing Painting

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Aditya Nayak