Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
CustomerServiceRepresentative
Aditya Nikam

Aditya Nikam

Ambernath

Summary

Highly diligent and efficient Assistant Manager with extensive experience in financial operations, billing, and MIS reporting. Proven track record of delivering 100% accuracy and exceptional client satisfaction. Adept at managing and leading teams, transitioning processes, and enhancing operational efficiency across multiple regions. Recognized for strong leadership skills, process improvement, and effective client relationship management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager, Cash Application EMEA & APAC; Collections NA & EMEA

WNS Global Services
04.2021 - Current
  • Manage and oversee cash application processes for EMEA and APAC regions, ensuring timely and accurate financial transactions
  • Lead and optimize collections operations for NA and EMEA regions, significantly improving efficiency and recovery rates
  • Supervise a team responsible for fiduciary and billing functions, providing strategic guidance and support to meet departmental goals
  • Conducted successful onsite transitions for accounts receivable in Hong Kong and Singapore, transferring critical knowledge and best practices to local teams
  • Earned numerous client appreciations for diligent and efficient work, contributing to sustained high client satisfaction.

Team Leader, Fiduciary and Billing Department

WNS Global Services
06.2019 - 04.2021
  • Supervised a team of billers, ensuring accuracy and timeliness in all billing operations
  • Managed fiduciary responsibilities, ensuring compliance with company policies and client requirements
  • Implemented process improvements to enhance operational efficiency and accuracy, leading to increased client satisfaction
  • Recognized for outstanding leadership and team management skills, receiving multiple client commendations.

Biller

WNS Global Services
06.2016 - 05.2019
  • Executed billing operations with 100% accuracy, maintaining detailed records and promptly resolving discrepancies
  • Received over 100 client appreciations in 2017 for exceptional performance and accuracy
  • Participated in projects aimed at streamlining billing processes and enhancing client satisfaction.

MIS Reporter

Akumentis Pharma Company
05.2015 - 05.2016
  • Submitted and cross-verified expense reports, ensuring adherence to budgetary and designation guidelines
  • Analyzed financial data to produce accurate management information reports, aiding strategic decision-making
  • Collaborated with various departments to resolve discrepancies and improve the accuracy of reporting.

Education

Bachelor of Commerce -

Monad University
01.2014

Skills

  • Financial Analysis and Reporting
  • Billing and Invoicing
  • Cash Application and Collections
  • Team Leadership and Management
  • Process Improvement
  • Client Relationship Management
  • Onsite Process Transition
  • MIS Reporting

Certification

  • Certified Management Accountant (CMA)
  • Project Management Professional (PMP)
  • Customer Experience Services Certification

Accomplishments

  • Successfully led onsite transitions for accounts receivable in Hong Kong and Singapore.

Languages

English (Fluent)
Marathi (Fluent)
Hindi (Fluent)

Timeline

Assistant Manager, Cash Application EMEA & APAC; Collections NA & EMEA

WNS Global Services
04.2021 - Current

Team Leader, Fiduciary and Billing Department

WNS Global Services
06.2019 - 04.2021

Biller

WNS Global Services
06.2016 - 05.2019

MIS Reporter

Akumentis Pharma Company
05.2015 - 05.2016

Bachelor of Commerce -

Monad University

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Aditya Nikam