ADITYA PARAB
DOMBIVLI (MUMBAI)
Summary
Highly qualified IT Manager with 6+ years of experience in the industry. Enjoy creative problem-solving & getting exposure to multiple projects, and the collaborative environment on which your company prides itself. To secure a long-term IT Asset Manager position that will allow me to utilize organizational and leadership skills as well as provide career advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager (IT Operations & Projects)
Reliance Industries Limited, RIL
02.2023 - Current
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Handling over 14000 Retail store IT support operations & fulfillment.
- Closely working with IT procurement team for IT equipment requirement for enterprise.
- Understanding the business need, plan for implementation of IT architecture in Retail stores.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Working & regulating annual IT budget for IT procurement & services.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Working on Service request, Incident management, Problem management, Change management.
- Setting up the new processes as per ITIL.
- Handling IT Asset & Vendor management for Retail business.
- Handling New retail store rollout projects with store expansion.
- Working on IT spare management as well as fulfillment.
- Handling SAP Plant maintenance & Material management.
- Leading team of 15 engineers for IT operation.
- Handling IT projects for new retail store rollout with provision of network & IT equipments as per the business requirement.
- Validation & approver for annual IT AMC budget.
- Working on new Automation & Integration plan for enhancement & better business fulfillment.
IT Asset & Infra Ops Manager
Alten Calsoft
08.2021 - 02.2023
- Working on Physical asset verification and asset audit with documentation and sign-off
- Assist in inventory management, procurement, and shipment activities
- Upgrading, installing, and configuring new hardware and software to meet company objectives
- Manage IT assets reconciliation and asset disposal agreements
- Working on Asset allocation for 4 Businesses for the client
- Working on Service requests, Incident management, Problem management, Change management
- Handling SAM for Fortinet firewall and O365 licenses
- Managing over 2.5 lakh assets and over 1 lakh end users throughout PAN India
- IT exit procedure and IT clearance, User ID disabling for resigned users on LWD
- Working on Asset management tools - HPSM, HPAM, Microfocus and ServiceNow
- Working on CMDB database tool for ID updation creation and modification
- New asset procurement from purchase order to distribution of assets state-wise as per requirement
- Working on MIS
- Setting up the new processes as per ITIL
- Support team in day-to-day challenges in activities
- Creating user accounts and performing access control
- Plan, Organize, coordinate and direct the activities of the department with Corporate IT
- Manage and support VC and VC room applications
- Adept in building strong relationships with IT staff, vendors, and 3rd party contractors
- Managing a team of 10 IT engineers throughout Pan India
- Maintaining TAT and SLA value at 95% for service management
- Consolidation of end of life assets and depreciated assets
- Working on IT asset compliance part.(Certification, Not in AD, Inactive users, Asset regularization) Periodic review with client to ensure service quality levels to are as per SLA
- Review monthly customer feedback through customer review exercise (CSAT)
- Closely work with HR for the planning of assets for new joiners.
IT Asset Lead
Wipro Technologies (Reliance Jio)
10.2018 - 08.2021
- Assist in inventory management and procurement
- Asset Allocation process and ownership change from 1 user to other
- Maintaining stock status of all Infra and end-user assets
- Updation of stock on a daily basis
- Keeping track of lost/theft case assets till write-off and recovery from user
- Working on various reports for Asset stock, Asset certification pendency, State, asset allocation and distribution as per requirement, Open call report, etc
- Maintaining asset register from asset procurement to asset disposal
- Working on IMACD tickets
- Handling and resolving escalations from the user and customer end
- Having knowledge of asset staging and configuration, Training, and induction for new joiners
- Promoted ITIL-based policies and procedures that addressed incident, problem, and change management
- Resolved problems, improved operations, and provided exceptional service.
IT Infra and Asset Analyst
Credit Agricole co-op and Investment Bank
09.2017 - 08.2018
- Configuration of systems
- System audit and inventory
- Tagging the systems and updating details in excel
- Syrapsis cleanup and updation
- Asset disposal process
- Maintaining and upgrading existing systems as required
- Designing new computer systems and frameworks
- Manage day-to-day computer and technical operations and staff functions for 4 branch locations
- Carried out Installation & configuration Windows XP, Windows applications MSOffice2003, IEMS, Quark, Adobe Photoshop, Coral, Adobe reader, Distiller, Oracle client
- Created help desk tickets, troubleshot and resolved desktop issues
- Resolved malfunctions with systems and programs through troubleshooting
- Oversaw installation of software programs and hardware systems to meet requirements
- Collaborated closely with upper management to drive strategy through development and implementation of new processes IT Asset.
Education
MBA - Master in Business Administration (Pursuing)
NMIMS
Mumbai, IndiaBachelor of Engineering - Computer Engineering
University of Mumbai
Lokmanya Tilak College Of EngineeringDiploma in Computer Engineering -
MSBTE
HSC -
Mumbai Board
SSC -
Mumbai Board
Skills
- IT Asset and Infrastructure management
- HPSM Ticket Handling Excellent
- HPSM and Microfocus
- ServiceNow - Asset management
- Hardware and Software asset management
- Ability to Multitask
- Microsoft PowerPoint
- Communication Skills
- IT budgeting
- Microsoft Excel
- Project Planning
- Materials Management
- Warehouse Management
Languages
English
Hindi
Marathi
Hobbies and Interests
- Reading
- Trekking
- Exploring
Certification
- IT System admin and Infrastructure services, Google
- Power BI Foundation Associate, Coursera
- Foundation in IT Project management, Coursera
- Radio Jockey and Communication Skills, Xavier institute of communication
Timeline
Manager (IT Operations & Projects)
Reliance Industries Limited, RIL
02.2023 - Current
IT Asset & Infra Ops Manager
Alten Calsoft
08.2021 - 02.2023
IT Asset Lead
Wipro Technologies (Reliance Jio)
10.2018 - 08.2021
IT Infra and Asset Analyst
Credit Agricole co-op and Investment Bank
09.2017 - 08.2018
MBA - Master in Business Administration (Pursuing)
NMIMS
Bachelor of Engineering - Computer Engineering
University of Mumbai
Diploma in Computer Engineering -
MSBTE
HSC -
Mumbai Board
SSC -
Mumbai Board
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