Salesforce Administrator with extensive experience utilizing Salesforce and Zoho CRM in multiple projects and a solid understanding of cloud-based CRMs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Versaterm Public Safety
Ottawa, On
01.2022 - Current
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Set up and controlled user profiles and access levels for each database segment to protect important data.
Wrote and maintained technical and functional specifications to document database intentions and requirements.
Tested programs and databases to identify issues and make necessary modifications.
Designed solutions that involve working with Flows, Process Builder, approval processes, and apex classes.
Integrated tools and platforms such as Zoho, Pardot, SalesLoft, and Own Backup with Salesforce CRM
Salesforce Administrator
Kal Polymers
Mississauga, ON
01.2021 - 05.2022
Setup, configured and tuned Salesforce CRM and Epicore ERP and all associated middleware.
Tested programs and databases to identify issues and make necessary modifications.
Created and implemented database designs and data models.
Planned and implemented security measures to safeguard vital business data.
Salesforce Administrator
Silverware POS
Markham, ON
08.2018 - 01.2021
Sales Cloud Migration and Training teams to adapt to salesforce migration.
Analyzing and estimating efforts for different enhancement projects.
Setup Pardot with Salesforce and design automation for Pardot drip Campaigns.
Configure Pardot connector to sync Lead and contact records for lead nurturing and campaigning.
Uploading and segmenting a list of leads to keep data organized and clean.
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Education
Post-Grad - Network And Security Architecture
Fanshawe College
London, ON
04.2018
Post-Grat - Information Security Management
Fanshawe College
London, ON
08.2017
Bachelor of Technology - Information Technology
Jamia Hamdard University
New Delhi, India
2016
Skills
CRM: Salesforce, ZOHO
Project Management Tools: Asana, Mondaycom
Business Intelligence Tool: Tableau
Salesforce platforms: Sales Cloud, Marketing Cloud, and Service Cloud
Industry experience in Administration, Maintenance and Support in Salesforce.com CRM and Data analysis
Hands-on experience with integration tools and platforms such as ZOHO CRM, Pardot, EPICOR ERP, and OwnBackup.
Worked on SFDC automation such as Flows, Process Builder, Workflows, and Validation rules and configurations such as Email templates, Roles, Profiles, permission set, Security & Sharing rules.
Significant knowledge in Database Migration using Salesforce Data Loader.
Significant knowledge of Data analysis, Data cleaning, and Data mapping.
Significant knowledge of Role Hierarchy, OWD, permission sets, access to objects, field-level security, and record-level security
Collaborated with Sales, Marketing and Accounting teams in the development of various SFDC projects.
CERTIFICATIONS:
Salesforce Certified Administrator
Certification
Certified Salesforce Administrator
Timeline
Salesforce Administrator
Versaterm Public Safety
01.2022 - Current
Salesforce Administrator
Kal Polymers
01.2021 - 05.2022
Salesforce Administrator
Silverware POS
08.2018 - 01.2021
Post-Grad - Network And Security Architecture
Fanshawe College
Post-Grat - Information Security Management
Fanshawe College
Bachelor of Technology - Information Technology
Jamia Hamdard University
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