Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Aditya patil
References
Timeline
Generic

Aditya Patil

Nashik

Summary

Dynamic call agent with a year of experience at Nayantra, excelling in customer service and problem resolution. Proven ability to resolve customer complaints efficiently while collaborating with team members to enhance service quality. Skilled in documenting interactions and providing tailored product recommendations, ensuring customer satisfaction and loyalty.

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Well-spoken professional with several years of experience supporting companies with up to several customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.

Skilled Call Agent with background in customer service and technical support. Recognized for clear communication, problem-solving skills, and ability to quickly diffuse difficult customer situations. In previous role, contributed to team success by consistently reaching performance benchmarks in call resolution and customer satisfaction. Demonstrated strong adherence to company policies and procedures.

Resourceful Call Agent known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and data entry, ensuring smooth communication and problem-solving. Excel at active listening, empathy, and adaptability, contributing to positive customer experiences and maintaining calm under pressure.

Proficient telephone operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Offering expertise the field with several years of experience.

Dedicated Telephone Operator with experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with lines. Poised, eloquent, and skilled in providing top-notch front desk service to incoming clients and staff.

Customer-focused telephone operator skilled in responding to customer inquiries. Adept at using switchboard software to facilitate front desk procedures. .

Skilled switchboard operator with background in managing large volumes of incoming calls while providing exceptional customer service. Possess strong communication skills, ability to multitask efficiently, and expertise in various telephone operating systems. Improved response times and caller satisfaction through effective call handling and issue resolution strategies. Adapt at maintaining calm and professional demeanor in fast-paced environments, ensuring smooth operation of communication systems.

Overview

1
1
year of professional experience
2027
2027
years of post-secondary education
1
1
Certification

Work History

Call Agent

Nayantra
Nashik
02.2025 - 02.2026
  • I have been the call agent in nashik most trusted building industry and i have the calling experience of 1 year so i am good to know everything
  • Answered incoming calls and addressed customer inquiries effectively.
  • Processed orders and managed customer accounts with attention to detail.
  • Responded to customer complaints in a timely manner.
  • Provided customer service support for incoming calls and emails.
  • Resolved customer issues using problem-solving skills.
  • Trained new call agents on company policies, procedures and protocols.

Calling Agent

Nayantra
Nashik maharashtra
02.2025 - 02.2026
  • Managed inbound calls to assist customers with inquiries and support.
  • Collaborated with team members to resolve customer issues effectively.
  • Documented customer interactions accurately in the company database.
  • Provided product information and recommendations based on customer needs.
  • Followed scripts to ensure consistent communication with customers.
  • Maintained a positive attitude while handling challenging customer situations.
  • Participated in team meetings to share feedback and best practices.
  • Provided excellent customer service throughout each call.
  • Greeted customers and identified their needs.
  • Resolved customer complaints quickly and efficiently.

Education

St Francis High School
Nashik, India

Skills

  • Customer service
  • Problem resolution
  • Team collaboration

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Certification

  • I have a certified in MSCIT course

Accomplishments

  • I have a award in leader ship and flew enterprise and a good flow of english

Affiliations

  • I am a calling agent

Aditya patil

  • I am a callinging agent and costumer service agent i want a jaob

References

References available upon request.

Timeline

Call Agent

Nayantra
02.2025 - 02.2026

Calling Agent

Nayantra
02.2025 - 02.2026

St Francis High School
Aditya Patil