Results-driven professional with expertise in team leadership, customer engagement, and operational management. Proven ability to train and develop teams, enhance customer satisfaction, and implement strategic solutions.
Overview
15
15
years of professional experience
Work History
Zone Leader
Solvezy
Agra
01.2025 - Current
Trained new team members on company policies and procedures.
Coordinated inventory management to ensure product availability.
Monitored team performance and supported staff development initiatives.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Supervised and trained a team of 10+ employees on proper procedures for stocking shelves, managing inventory, and handling customer inquiries.
Sales Officer
Solvezy
Barabanki
08.2022 - 12.2024
Engaged customers to understand their needs and promote suitable products.
Collaborated with team members to create effective sales strategies.
Provided product knowledge support to customers for informed decisions.
Participated in team meetings to discuss performance and share feedback.
Implemented promotional campaigns to boost sales volume.
Sales Officer
Aarzoo
Lucknow
10.2020 - 07.2022
Utilized CRM software to manage customer interactions and sales processes efficiently.
Managed a portfolio of accounts to achieve long-term success.
Reviewed and analyzed sales performance against plans to determine effectiveness.
Identified and targeted new business opportunities through market research and analysis.
Attended industry events, conferences, and tradeshows to network and generate new business leads.
Terminal Manager
Vivo
Faizabad
01.2017 - 09.2020
Managed daily terminal operations and staff schedules efficiently.
Implemented safety protocols to maintain a secure work environment.
Developed standard operating procedures for terminal activities and services.
Managed daily operations of the terminal, including staff scheduling and inventory management.
Conducted research into new products or services that could benefit the terminal operations.
Territory Sales Officer
Aircel
Barabanki
05.2010 - 01.2017
Developed strong relationships with clients to enhance customer satisfaction.
Collaborated with marketing teams to create promotional campaigns.
Coordinated with cross-functional teams for seamless operations.
Presented product features and benefits to potential clients effectively.
Analyzed sales data to refine strategies and improve performance.