

MBA (Marketing) with hands-on experience in sales, customer relationship management, and target-driven business roles. Currently working as an E-Relationship Manager at ICICI Bank, managing customer portfolios, driving product penetration, and achieving assigned sales targets. Previously gained field sales exposure during an NBFC internship, handling on-ground customer acquisition and verification. Strong understanding of market execution, distributor and customer coordination, and sales reporting. Actively seeking an opportunity in FMCG sales where I can apply my field orientation, execution capability, and leadership potential to drive territory growth.
Managed a portfolio of existing customers and drove revenue growth through cross-sell and upsell of banking products.
Achieved monthly sales and acquisition targets across CASA, cards, loans, and digital banking solutions.
Conducted need analysis of customers and recommended suitable financial products to improve wallet share.
Built and maintained long-term customer relationships, ensuring retention and repeat business.
Coordinated with internal teams (operations, credit, service) to ensure timely resolution and smooth onboarding.
Tracked daily performance metrics and prepared MIS reports for sales productivity and target achievement.
Handled customer objections and complaints, improving customer satisfaction scores and service quality.
Promoted adoption of digital products (mobile banking, net banking), contributing to cost-efficient growth.
Assisted in lead generation and field sales activities for home loans and LAP products.
Conducted customer profiling and basic credit assessment by collecting documents and KYC.
Coordinated with channel partners, builders, and DSAs to source new business leads.
Supported relationship managers in site visits, customer meetings, and follow-ups.
Tracked daily leads and updated sales funnel and MIS reports.
Explained loan products, interest rates, and process flow to customers to improve conversions.
Gained exposure to end-to-end loan lifecycle from sourcing to disbursement
Field Sales & Market Execution
Consistently achieved assigned monthly sales and cross-sell targets by effective customer engagement and need-based product pitching.
Successfully handled a high volume of customer interactions daily while maintaining service quality and improving product penetration.