Aditya Raj

● Providing L3 production support for handling the incidents,service requests

change requests and problems.

● Coordinating with onsite counter parts for the issue management/fix.

● Alerts Monitoring

● Automate tasks using linux scripting,cronjob and ansible.

● Provide support and building activity on tool like Informatica, Tableau, BIP.

● Provide support on Informatica alerts,production issues of L2/L3 level.

● Working on tools like Jenkins,gitlab

● Debugging and enhancement of Linux scripts

● Working on oracle database to resolve production and non production issues on

Informatica Power Center.

● Experience in providing training to new joiners.

● Handling day to day incidents and service requests for L2 & L3 support and infrastructure support and operations activity.

●Working on Windows server to debug issues on assets hosted on windows server.

●Experience in basic debugging networking issue.

● Providing L2 production support for handling the incidents and service requests for application SAP Sales commissions

● Coordinating with onsite counter parts for the issue management/fix.

● Alerts Monitoring

● Provide support on tool like SAP Sales Commission,Crystal Report,Informatica.

● Have worked on SSO/SAML and LDAP issues

● Have worked on Rest API.

● Worked on Linux,Oracle database and Hana database for debugging issues.

● A fundamental understanding of ITIL framework

● Experience working with the ServiceNow Platform

● Experience providing SaaS / PaaS support

● Ability to read and understand database logs.

● Involved in the continuous enhancements and fixing of production problems

● Developing new reports and modifying the existing reports as per the client requirements.

● Providing support for the existing reports and the newly developed reports.

● Coordinating with the front-end design team to provide them with the necessary stored procedures and packages and the necessary insight into the data.

● Involved in the continuous enhancements and fixing of production problems

● Developed and modified triggers, packages, functions and stored procedures for data conversions and PL/SQL procedures to create database objects.

● Developing new reports and modifying the existing reports as per the client requirements.

● Providing support for the existing reports and the newly developed reports.

● Coordinating with the front-end design team to provide them with the necessary stored procedures and packages and the necessary insight into the data.

● Involved in the continuous enhancements and fixing of production problems

● Creating indexes on tables to improve the performance by eliminating the full table scans and views for hiding the actual tables and to eliminate the complexity of the large queries.

● Experience in working with PL/SQL Procedures, Functions, Packages and debugging.