ADITYA RAJ

Project Manager at Wipro Limited specializing in project planning and risk mitigation. Successfully delivered high-stakes projects for clients including Volkswagen, demonstrating strong communication and leadership capabilities. Proficient in MS Project to optimize performance and ensure timely completion of deliverables, resulting in enhanced client satisfaction.

• ITIL® V4 Foundation Certification – Certified in IT Service Management best practices
• ITSM Workshop – Wipro Internal Certification – Completed hands-on training focused on service delivery, incident management, problem management, and change management
• Deeply Practical Project Management, 16 PDUs
• Diploma in Tally ERP 9, 6 months

• Led global service migrations for high-profile clients, including Volkswagen and British Telecom, ensuring minimal downtime and 100% delivery within SLA timelines
• Successfully resolved critical escalations across the Benelux, the Netherlands, and the DACH regions, restoring customer satisfaction and reducing complaint volumes by 40%
• Played a key role in transitioning the ELF team, providing documentation, training, and operational stability during the handover
• Spearheaded cross-functional coordination between field engineers, suppliers, and contract managers, resulting in 25% faster issue resolution for customer deployments
• Resolved international finance and invoicing issues, including complex payment scenarios in Bosnia, by aligning with treasury, finance, and supplier teams—ensuring order continuity and contract compliance
• Acted as a SPOC for multiple customers (e.g., Volkswagen, Nestlé), consistently achieving high CSAT scores by proactively managing service delivery and updates
• Awarded certifications from the Pragati Portal for demonstrating exceptional customer centricity and satisfaction delivery
• Initiated and updated knowledge base articles in the Pragati Portal, contributing to root cause resolution and process improvements across projects

• Date of Birth: 01/15/1997
• Gender: Male
• Nationality: Indian

I hereby declare that the above-mentioned information furnished by me is correct and to the best of my knowledge