ADITYA RANJAN
AWS Platform Support Engineer
Gandhinagar,GJ
Summary
AWS Certified Cloud Practitioner and AWS Platform Support Engineer with 3+ years of experience driving production support and cloud operations for enterprise data platforms. Proven track record in incident management, root cause analysis (RCA), and SLA-driven troubleshooting across AWS Glue, Amazon Redshift, CloudFormation, CloudWatch, and IAM. Skilled in SQL, Python, and Java (basic), with hands-on experience in Linux and CI/CD deployment support using GitHub. Adept at supporting Tableau and Amazon QuickSight reporting, and currently contributing to an active AWS-to-Databricks migration. Recognized for designing automation that reduces manual monitoring effort and accelerates incident response, and for strong cross-functional collaboration with Development, QA, DevOps, and Business teams to sustain high platform availability and operational excellence.
Overview
3
3
years of professional experience
Work History
System Engineer
Tata Consultancy Services (TCS)
06.2023 - Current
- Supported AWS-based production applications and cloud-hosted data platforms, sustaining operational stability, high availability, and SLA compliance across critical business systems.
- Configured and maintained AWS Glue Crawlers, managed the Glue Data Catalog and Glue Connections, and enhanced Glue ETL jobs by implementing new source columns per business requirements, improving data pipeline accuracy.
- Validated and troubleshot data in Amazon Redshift using SQL, resolving discrepancies to support accurate downstream reporting.
- Configured AWS IAM policies and permissions to maintain secure access controls, and supported CloudFormation deployment rollback activities to minimize downtime during production deployment failures.
- Monitored AWS production applications using CloudWatch, enabling proactive issue detection and improving operational reliability.
- Investigated and resolved incidents, RITMs, and Change Requests using ServiceNow; performed Root Cause Analysis (RCA) to prevent recurrence and maintained consistent SLA compliance.
- Supported code deployment and CI/CD pipelines using GitHub, improving release consistency across production environments.
- Validated Tableau reports and dashboards and supported Amazon QuickSight dashboards, ensuring accurate and timely business reporting.
- Supporting an active AWS-to-Databricks migration initiative while maintaining production platform stability throughout the transition.
- Developed an automated production monitoring workflow using AWS Lambda, Amazon SNS, and ServiceNow that automatically sends notification emails to Development, QA, and Production teams whenever scheduled jobs fail and automatically creates ServiceNow incidents for production failures, reducing manual monitoring effort and improving incident response time.
- Collaborated cross-functionally with Development, QA, DevOps, and Business teams, and maintained operational documentation and deployment support documents to enable knowledge continuity.
- Automated production monitoring using AWS Lambda, Amazon SNS, and ServiceNow, reducing manual monitoring effort and improving incident response time.
- Enhanced AWS Glue ETL jobs by implementing schema changes and new source columns based on business requirements.
- Supported AWS-to-Databricks migration activities while maintaining production platform stability.
- Maintained SLA compliance through proactive incident management and Root Cause Analysis (RCA).
Education
Bachelor of Technology - Information Technology
Meghnad Saha Institute of Technology
Skills
- S3
- Lambda
- Glue
- Redshift
- CloudFormation
- CloudWatch
- IAM
- SNS
- SQL
- Python
- Java
- Object-Oriented Programming
- Linux
- Unix
- GitHub
- CI/CD Support
- Deployment Support
- ServiceNow
- Splunk
- Tableau
- Amazon QuickSight
- Databricks
- Production Support
- Platform Support
- Cloud Operations
- Incident Management
- Root Cause Analysis
- Change Management
- SLA Compliance
- Automation
- Troubleshooting
- Cross-Functional Collaboration
- Documentation
- Problem Solving
- Analytical Thinking
- Communication
- Adaptability
- Time Management
- Continuous Learning
- Ownership
Websites
Certification
- AWS Certified Cloud Practitioner
- HackerRank SQL (Intermediate)
- Claude Certified Developers - Foundations
- GitHub Copilot Certification
- Databricks Data Engineer - Foundation
Accomplishments
- Automated production monitoring using AWS Lambda, Amazon SNS, and ServiceNow, reducing manual monitoring effort and improving incident response time.
- Enhanced AWS Glue ETL jobs by implementing schema changes and new source columns based on business requirements.
- Supported AWS-to-Databricks migration activities while maintaining production platform stability.
- Maintained SLA compliance through proactive incident management and Root Cause Analysis (RCA).
Timeline
System Engineer
Tata Consultancy Services (TCS)
06.2023 - Current
Bachelor of Technology - Information Technology
Meghnad Saha Institute of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)