Aditya Ravinuthala
Senior Application Support Specialist
Hyderabad
Summary
Senior Application Support Analyst / Business Systems Consultant with 9+ years of experience in application support, production operations, and incident management across banking, financial services, telecom, and automotive finance domains. Strong expertise in ITIL-based production support, root cause analysis, stakeholder communication, and SLA-driven environments. Known for reliability, ownership, and customer-focused problem resolution in high-availability systems.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Application Support Analyst
Capgemini
05.2024 - 05.2026
- Providing L3 production support for enterprise applications in banking and financial domains
- Managing critical incidents, conducting RCA, and coordinating with development and platform teams
- Monitoring application health and performance using Splunk, Kibana, and AppDynamics
- Supporting releases, validating deployments, and ensuring post-release stability
- Enhanced system performance by troubleshooting and resolving complex application issues.
- Served as a subject matter expert for multiple applications, providing guidance to both internal teams and external clients when needed.
- Provided remote support to global users across different time zones, ensuring round-the-clock availability of critical applications.
- Optimized application configurations for improved stability and reliability during peak usage periods.
Senior Application Support Analyst
Helius Computech India Pvt. Ltd.
03.2023 - 04.2024
- Supported QlikView-based analytics platforms for DBS Bank
- Resolved production incidents, handled data issues, and executed SQL-based validations
- Coordinated with cross-functional teams to ensure high availability of dashboards
- Improved incident turnaround time through structured triaging
- Delivered exceptional customer service by responding promptly to inquiries and offering thorough solutions tailored to individual needs.
- Conducted root cause analysis on recurring issues, implementing preventative measures to reduce future occurrences.
- Reduced downtime for critical applications through proactive monitoring and timely troubleshooting.
- Enhanced application performance by identifying and resolving complex technical issues.
- Mentored junior team members on technical concepts and best practices, contributing to their professional development within the organization.
- Managed incident response efforts, ensuring rapid resolution of issues and minimal impact on business operations.
- Developed comprehensive documentation for application functionality, leading to more efficient knowledge sharing among team members.
- Oversaw the successful deployment of numerous software releases, ensuring seamless integration with existing systems.
- Demonstrated unwavering commitment to maintaining the highest standards of quality and service, resulting in consistently outstanding feedback from both internal and external customers.
- Evaluated potential software enhancements by conducting thorough testing and analysis before implementation into production environments.
- Collaborated with cross-functional teams to implement necessary updates and optimize system efficiency.
- Streamlined support processes, resulting in faster resolution times and improved customer satisfaction.
Software Engineer / Production Support
Solifi
04.2022 - 01.2023
- Supported InfoLease financial leasing application in production
- Handled incident management, deployments, and log analysis using Splunk
- Collaborated with development teams for defect resolution and functional fixes
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
Business Systems Consultant
Wells Fargo (Client Engagement)
05.2021 - 04.2022
- Supported API Payment Gateway applications for transactional and non-transactional APIs
- Performed RCA for payment failures and system issues
- Coordinated releases and ensured compliance with banking SLAs
- Enhanced system performance with thorough testing and validation of new software releases.
- Boosted team productivity by developing comprehensive training materials on new software implementations.
- Optimized existing systems for peak performance, conducting regular audits and addressing any identified issues promptly.
- Reduced project completion time, coordinating cross-functional teams to ensure timely deliverables.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Production Support Engineer
Tata Consultancy Services (Client: Verizon)
02.2019 - 05.2021
- Supported large-scale telecom applications for wireless customer operations
- Managed high-severity incidents and coordinated enterprise releases
- Received multiple client appreciations for service quality and responsiveness
Production Support Engineer
Relgo Networks
07.2018 - 12.2018
- Supported internal ERP, HRM, mail server, and automation platforms
- Performed Linux-based deployments, regression testing, and system validations
Software Engineer / Production Support
Stigentech IT Services
08.2016 - 07.2018
- Worked on logistics web applications as Production Support & QA Engineer
- Coordinated releases and supported applications in Linux/Unix environments
- Conducted functional testing and basic code debugging
Education
Bachelor of Technology (B.Tech) - Computer Science Engineering
Narayana Engineering College
IndiaSkills
Application Support & Operations
Certification
ITIL-based Incident & Problem Management (Practical Experience)
Timeline
Senior Application Support Analyst
Capgemini
05.2024 - 05.2026
Senior Application Support Analyst
Helius Computech India Pvt. Ltd.
03.2023 - 04.2024
Software Engineer / Production Support
Solifi
04.2022 - 01.2023
Business Systems Consultant
Wells Fargo (Client Engagement)
05.2021 - 04.2022
Production Support Engineer
Tata Consultancy Services (Client: Verizon)
02.2019 - 05.2021
Production Support Engineer
Relgo Networks
07.2018 - 12.2018
Software Engineer / Production Support
Stigentech IT Services
08.2016 - 07.2018
Bachelor of Technology (B.Tech) - Computer Science Engineering
Narayana Engineering College
Additional Information (German CV Standard)
- Customer Communication (clear, empathetic support interactions)
- Analytical Thinking (root cause analysis, pattern recognition)
- Documentation & Knowledge Base Creation
- Collaboration with Dev/Ops Teams
- Prioritization & Time Management
- Available for shift and on-call support