Aditya Roy
Kolkata, West Bengal
Summary
Dynamic Sr. Business Account Manager at NoBroker Technologies, skilled in operations, client retention, and team mentoring. Proven track record in optimizing workflows, data-driven growth, and strategic training. Adaptable, with openness to remote roles and relocation.4o
Overview
5
5
years of professional experience
Work History
Sr Business Account Manager
Nobroker Technologies Solutions Private Limited
Greater Kolkata, West Bengal
02.2025 - Current
- Manage the operational activities, including quality service, workflow, workforce optimization, and cost management. Recognize and develop business opportunities to augment volume and maximize profit.
- Deliver visibility of performance to senior executives, the solutions management leadership team, and the wider teams. Lead activities, including quarterly business reviews and facilitation of SM Leadership Team communications.
- Mentor and provide on-the-job training to junior members of the Business Ops team, which consists of Key Account Managers, field operators, service technicians, installers, and admin support.
- Inventory management, ensuring timely and efficient delivery of assets to end users.
Business Account Manager
Nobroker Technologies Solutions Private Limited
Greater Kolkata, West Bengal
09.2020 - 01.2025
- Recognize and develop business opportunities to augment volume and maximize profit.
- Monitored clients' activity regularly to ensure retention and maximize usage parameters for business growth.
- Conduct training sessions for white-collar clients on platform usage and digital tools, while also managing and mentoring blue-collar staff to transition into digitally enabled, tech-savvy workers.
- Designed and implemented incentive programs for ground support (blue-collar) teams to drive platform usage, enhance engagement, and reduce churn.
Business Development Manager
HDFC Life Insurence Company Limited
Kolkata
11.2019 - 08.2020
- Conducted the recruitment of financial experts and telecallers to support business operations and drive growth initiatives.
- Conducted training sessions for financial consultants to enhance their product knowledge, client-handling skills, and overall performance.
- Ensured consistent monthly business logins to support consultant performance, and drive retention.
- Managed daily branch operations, ensuring smooth workflow, team coordination, and efficient service delivery.
Education
Bachelor of Science - General Science
West Bengal State University
Bhairab Ganguly College07-2017
Skills
- Operational and inventory management
- Workflow optimization
- Communication skills
- Performance analysis
- Client retention
- Cold calling
- Budget management
- Data analysis
- Employee training
Accomplishments
- Honoured as Best Account Manager two times at Nobroker Technologies
- Rewarded three promotions at NoBroker Technologies
- Honoured as Best Recruiter in HDFC Life
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Passions
- Passionate travel enthusiast, with a love for exploring new cultures and geographies — brings adaptability, openness, and strong interpersonal skills.
- Passionate about painting – enjoy expressing creativity through various mediums such as acrylics and watercolors; helps cultivate patience, focus, and attention to detail.
Timeline
Sr Business Account Manager
Nobroker Technologies Solutions Private Limited
02.2025 - Current
Business Account Manager
Nobroker Technologies Solutions Private Limited
09.2020 - 01.2025
Business Development Manager
HDFC Life Insurence Company Limited
11.2019 - 08.2020
Bachelor of Science - General Science
West Bengal State University
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