Aditya Ruhil
Gurgaon
Summary
Goal-oriented manager with distinguished experience in Different industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Manager
Pristyn care
Gurgaon
10.2023 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for senior management review.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Collaborated with cross-functional team members to build and execute development plans.
- Developed and led process improvements to optimize operations and reduce costs.
- Used data and analytics to diagnose trends and link to business performance outcomes.
- Provided operational updates to executive team to mitigate areas of concern.
- Inspected completed work to drive quality, timeliness and company standards.
- Led project scope development to deliver final products that meet business needs.
- Partnered with IT to design, develop and implement technology-based solutions.
- Developed business plans to incorporate growth, modernization and cost structure improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
Category Manager
Pristyncare
Gurgaon
01.2022 - Current
- Maximized category turnover through proactive management strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Team Leader
Pristyncare
Gurgaon
09.2020 - 12.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Business Development Manager
Pristyncare
Gurgaon
08.2019 - 09.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Business Development Manager
MSR Fire and infrastructure
Gurgaon
05.2018 - 07.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Business Development Executive
MSR Fire and Infrastructure
Gurgaon
07.2016 - 05.2017
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Technology - Computer Science
MDU University
12th - Non Medical
RED Sr Sec School
10th -
RED Sr Sec School
Skills
- Ul>
- Trend knowledge
- P>Performance Optimization
- P>Asset Management Performance
- P>Data analysis
- P>Category development
- P>Strategic planning
- P>P&L Management
- P>Marketing and advertising
- P>Staff Management
- P>Analytical problem solver
- P>Coaching and mentoring
- P>Business development and planning
- P>Solution selling
- P>Sales Reporting
- Budget Oversight
- Data Analytics
- Cross-Functional Communication
- Operations Planning
- Operations Management
- Cost Control
- Customer Service
- Process Improvement
- Business Administration
- Staff Management
- Adaptability and Flexibility
- Relationship Building
- Positive Attitude
- Good Judgment
- Self Motivation
- Business Planning
Certification
- Best Category Manager 4 Times
- Best Team Leader 7 Times
- Best BDM 11 times
- Consistent Seller Award
Timeline
Senior Manager
Pristyn care
10.2023 - Current
Category Manager
Pristyncare
01.2022 - Current
Team Leader
Pristyncare
09.2020 - 12.2021
Business Development Manager
Pristyncare
08.2019 - 09.2020
Business Development Manager
MSR Fire and infrastructure
05.2018 - 07.2019
Business Development Executive
MSR Fire and Infrastructure
07.2016 - 05.2017
Bachelor of Technology - Computer Science
MDU University
12th - Non Medical
RED Sr Sec School
10th -
RED Sr Sec School
- Best Category Manager 4 Times
- Best Team Leader 7 Times
- Best BDM 11 times
- Consistent Seller Award
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