Dynamic Senior Analyst with extensive experience at Northern Operating Services Pvt Ltd, adept at delivering accurate client solutions and enhancing operational efficiency. Recognized for strong attention to detail and exceptional problem-solving skills, I successfully managed diverse projects and trained new team members, ensuring high-quality service delivery under tight deadlines.
Overview
3
3
years of professional experience
Work History
Senior Analyst
Northern Operating Services Pvt Ltd
05.2022 - Current
Company Overview: Northern Trust (3 Years)
Responsible for maintaining clients' custodian accounts and providing them with various services for which they have opted from the organization for EMEA and US clients, working with clients and onshore stakeholders.
Services include overdraft reporting, valuation reporting, gift processing, SWIFT processing, market price updates, monitoring transaction lifecycle management (TLM) funds, claiming clients' incoming wires, authorized signatory validations, account closure, address change, credit card statements, and many more.
Responsible for the deliverables of all the client tasks accurately and within the specified time frame.
Respond to high-level external queries with the adequate resolutions received in relation to client reporting and requested services, and ensure issues are escalated to the appropriate personnel across the business.
Responsible for reviewing the tasks performed by the processors and delivering the final, accurate outcomes to the clients.
Responsible for preparing the monthly allocations of tasks for the processors, and working with the manager to test and implement any developmental areas for streamlining the process, preparing monthly metrics, and providing audit justifications to the process auditor for any observations, ensuring that the risk factors are considered while delivering services to the client.
Work on any ad hoc projects requested by the client or onshore.
Plays a crucial role in migrating and setting up a new task for the team from onshore.
As one of the SMEs on the team, I am responsible for accommodating the process training for new joiners and onshore, if required.
Managed diverse projects for data capture, storage and forecast analysis.
Education
M.COM F&C - Finance & Control
BJB Autonomous College
Bhubaneswar
01.2021
B.COM -
Rajdhani Degree College
Bhubaneswar
01.2019
12TH -
BJB Junior College
Bhubaneswar
01.2016
Skills
Good interpersonal and teamwork skills
A good listener and self-motivated person with a positive attitude
Attention to detail, critical thinking, and problem solving
Quick learner with minimal assistance, along with effective time management
Work under pressure and meet deadlines with a high level of accuracy
PGDCA and TALLY ERP 90
MS Office (Word, Excel, PowerPoint)
Alteryx
Outlook
Dynamics 365
Accomplishments
Able to complete one of the tasks named Money Movement profile setup within 6 to 7 hours; however, the standard timeline was 2 to 3 days. As the client was about to leave the bank due to some inconvenience, the lead of the project was taken and successfully completed the same within unexpected timelines from onshore.
I was able to lead a project called 'Recurring Instructions' to automate the cash transfer from the closing account to the residual account.
Affiliations
An active member of the engagement committee within the department