Aditya Satish Kumar
IT Support Specialist
Summary
I have a strong foundation in technical support and troubleshooting, paired with a growing interest in network security. Experienced in Power Apps and Power Automate, with hands-on expertise in managing network infrastructure for an organization. Currently seeking opportunities to transition into the network security field, to leverage my skills in IT infrastructure and process automation. Am dedicated to continuous learning and staying updated with emerging technologies to make meaningful contributions in a dynamic IT environment. Adept at motivating self and others. A problem solver, quick learner and a creative thinker.
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
Koch Business Solutions
08.2023 - Current
- Delivered efficient technical support to employees, resolving hardware and software issues across desktops, laptops, printers, mobile devices, and enterprise applications.
- Conducted routine maintenance and system upgrades, aiding in deployment and configuration of new hardware and software. Provided employee training and support on IT systems, creating and maintaining user guides and documentation.
- Collaborated with Infrastructure teams—Network, Security, Operations—to resolve complex issues, ensuring clear communication and exceptional service.
- Identified process improvement opportunities and contributed to implementing best practices while staying updated on emerging technologies and industry trends.
Cyber Security Intern
Baarez Technology Solutions
03.2023 - 05.2023
- Worked as Cyber Security intern in SOC team, utilizing Microsoft Sentinel (SIEM) to rapidly detect, prioritize and triage potential attacks on the client's resources.
Logo Designer
Storibolo
- Offered design services for a website logo, mastering effective communication with clients to accurately understand project requirements and deliver tailored solutions.
- Demonstrated proficiency in translating client needs into high-quality design outcomes, ensuring alignment with their vision and objectives.
Graphic Designer Intern
E-City Vibes PVT LTD
08.2021 - 10.2021
- Interned as Graphic Designer, tasked with creating and developing innovative design concepts for company's clients.
- Gained experience in collaborating effectively within a team environment, contributed to the development and refinement of design projects.
Education
B.E(Computer Science & Engineering) - Computer Science
BMS College of Engineering
Bengaluru, KA07.2023
Grade XII -
Ideal Indian School, Doha-Qatar
01.2019
Grade X - undefined
Ideal Indian School, Doha-Qatar
01.2017
Skills
- Power Platform
- MS Office
- Incident Management
- Python
- HTML & CSS
- MySQL
- Javascript
- C
- Adobe Illustrator
- Adobe PS
- Adobe AE
Accomplishments
- Incident Management Specialist (IMS) Undertook additional responsibility of IMS capability, crafting articulate business reports and delivering prompt outage alerts. Meticulously analyzed business KPI's to evaluate and inspect challenges and process improvements
- Chatbot Engineered an innovative chatbot solution to automate user interaction for service support. Skillfully utilized tools like Power Apps, Power Automate and Power Virtual Agents to develop the chatbot. Devised a workaround to deploy the chatbot without incurring additional licensing costs
- Black Belt holder in Shotokan Karate
- Passed Grade 4 ABRSM examination for Piano
- Was a member of The Scouts and Guides Association of Qatar
- Held the post of Sports Coordinator for Hostel Sports events
Professional Development
- Incident Management Specialist (IMS) Training
[KGSI] – [Dec, 2023 - Mar, 2024]
Completed comprehensive training in incident management, focusing on effective response, resolution strategies, and communication during critical incidents - Gear Up - Upskilling | Process Automation using Power Platform
[KGSI] - [Jul, 2024]
Underwent advanced training in process automation utilizing Power Platform, including Power Apps, Power Automate
- Collaboration Technologies Training
[KGSI] – [Mar, 2023 - Current]
Undergoing comprehensive training in collaboration technologies, focusing on tools and strategies to enhance team communication and productivity - Completed an online course on Adobe Illustrator
- Completed an online course on basics of Web Development
Languages
Malayalam
English
Hindi
Tamil
Kannada
Timeline
IT Technical Support Specialist
Koch Business Solutions
08.2023 - Current
Cyber Security Intern
Baarez Technology Solutions
03.2023 - 05.2023
Graphic Designer Intern
E-City Vibes PVT LTD
08.2021 - 10.2021
Logo Designer
Storibolo
B.E(Computer Science & Engineering) - Computer Science
BMS College of Engineering
Grade XII -
Ideal Indian School, Doha-Qatar
Grade X - undefined
Ideal Indian School, Doha-Qatar
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