Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aditya Saxena

Aditya Saxena

Noida

Summary

Dynamic and results-driven professional with 6 years of experience in Operations. Seeking a Managerial position where I can leverage my leadership, problem-solving, and team collaboration skills to drive operational efficiency and contribute to the organization's growth.

Overview

11
11
years of professional experience

Work History

Junior Manager

One 97 Communications Ltd. (Paytm)
Noida
02.2023 - Current
  • Currently managing teams of 100+ members in merchant onboarding under the offline payments vertical, and handling the post-live experience of the entire merchant ecosystem.
  • Upgrade DIY merchant onboarding flows, and enhance the overall merchant experience with one-touch/auto QC, leveraging APIs such as OCR, Digilocker, Name Match, and Photo Match.
  • Enhanced merchant onboarding productivity by 100% (TAT reduced from 15 to 5 minutes) by multiple workflow automations and APIs.
  • Helped in optimizing 30% of the workforce.
  • Collaborated with multiple banks (RBL, YBL, HDFC) to manage and execute migration activities, ensuring a seamless and efficient transition for merchants. Led efforts to identify potential challenges, coordinate resources, and communicate effectively with all stakeholders, resulting in minimal disruption, and a smooth onboarding experience for merchants during the transition process.
  • Develop timely feedback mechanisms and conduct training to ensure the team maintains a high level of quality and efficiency.

Senior Associate (Team Lead)

Zomato LTD.
Gurugram
02.2019 - 11.2022
  • Effectively managed a team of 20+ across functions.
  • Delegate tasks, and set deadlines.
  • Planning, executing, and maximizing productivity and quality with thorough training and consistent monitoring of team performance.
  • Vendor management: Onboarding vendors, contract negotiation, creating standards, SLA management, and creating strategies to optimize costs with vendor rationalization. Weekly and monthly business reviews.
  • Handled the FSSAI Helpline team and all the FSSAI-related compliance and queries from all the stakeholders.
  • Helping clients with their new FSSAI license applications.
  • Coordinating different projects, organizing resources, and schedules to meet demands.
  • Pre- and post-merchant onboarding flow automation.
  • Automated Excel and Salesforce reports with the help of Google Sheets and Script.
  • Oversee and RCA internal and external escalations from merchants and other stakeholders, and ensure timely resolutions.
  • Deriving various data to create reports to help management make key decisions.
  • Ensuring solutions are provided in line with SLA, TAT, and quality guidelines.
  • Handling internal and social escalations.
  • Worked on critical information related to a partner restaurant's data, such as taxes, commission, and payment models, exclusivity, contracts, logistics, and changing legal entities on the Zomato application and website.
  • Extracting data in order to throttle restaurant partners on the Zomato platform to improve performance by minimizing their rejections
  • Managed projects to onboard de-listed partners back onto the Zomato platform by assisting them with their taxes.
  • Maintaining and updating the internal trackers.

Assistant Food & Beverages Manager (Trainee)

Santa Susanna Resort
Barcelona
05.2016 - 09.2016
  • Created an automated report that indicated the availability of supplies and inventory.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration, and sanitation.
  • Managed bar inventory, restocked supplies, and placed orders.
  • Food temperature control and monitoring.
  • Responsible for offering a hygienic environment to the clients.
  • Arrangement of food, utensils, and other required items.

Sales Executive

Software House
Agra
10.2013 - 06.2015
  • Generate sales leads for the organization.
  • Developed and maintained strategic relationships with customers to expand business endeavors.
  • Activation and renewal of Tally accounting software.
  • Online remote assistance to the client.

Education

Master of Business Administration -

Turiba University
Riga, Latvia (EU)
06-2017

Bachelor of Commerce -

Dr. B.R Ambedkar University
Agra, India
05-2012

Skills

  • Program management
  • Stakeholder management
  • Data analytics & Decision making
  • Customer service
  • Vendor management
  • Cross-functional collaboration
  • Microsoft Excel
  • Team management
  • Salesforce, Zendesk, Helpscout
  • Analytical tools: Redash, Starburst
  • Workflow automation
  • Data reporting
  • Process optimization
  • Cost control strategies

Timeline

Junior Manager

One 97 Communications Ltd. (Paytm)
02.2023 - Current

Senior Associate (Team Lead)

Zomato LTD.
02.2019 - 11.2022

Assistant Food & Beverages Manager (Trainee)

Santa Susanna Resort
05.2016 - 09.2016

Sales Executive

Software House
10.2013 - 06.2015

Master of Business Administration -

Turiba University

Bachelor of Commerce -

Dr. B.R Ambedkar University

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Aditya Saxena