Aditya Shakya
Gwalior
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Startek
Gurgaon
06.2024 - 10.2025
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Sales Agent
Bharti Airtel Service Limited
Gwalior
10.2024 - 03.2025
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Bachelor of Commerce - Banking And Finance
Maharani Laxmi Bai Collage
Gwalior 05-2025
High School Diploma -
St. Pual Convent H.S School
Morena 03-2021
Skills
- Customer service
- Sales strategies
- Call center operations
- Inquiry response
- Organizational skills
- Customer relations
- Call center experience
Accomplishments
- When I first joined Airtel, I was not able to sell at all. I was thinking about how I would do it, but my sir and my team members encouraged me, and I achieved the highest broadband sales in a month. I had the best employer for three months when I was newly joining
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Sales Agent
Bharti Airtel Service Limited
10.2024 - 03.2025
Customer Service Executive
Startek
06.2024 - 10.2025
Bachelor of Commerce - Banking And Finance
Maharani Laxmi Bai Collage
High School Diploma -
St. Pual Convent H.S School
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