Highly-motivated individual equipped with an illustrious cross functional experience of almost 6 years in construction equipment industry with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience.
Overview
6
6
Years of professional experience
Work History
Manager
Tata Hitachi Construction Machinery Co. Pvt. Ltd
Chandigarh
02.2021 - 07.2023
Headed: BHL & Mini excavators in assigned territory Punjab, Himachal Pradesh & North Haryana, along with the management of Market share reports.
Dealer Handling and their sales process development.
Direct Involvement in Key Account & Government Business sales & Responsible for selling, closing, and expanding the current customer base.
Maintained productive long-term relationships with existing customers through exceptional after-sales follow-up for long-term sustainability, which also resulted in referential lead generation and customer retention.
New Business Development for BHL (Shinrai Prime/Pro)– Analyzed market research data & formulated strategies for the promotion and sale of products in the assigned territory.
Execution of sales promotion campaigns & New Product launches: BHL (SHINRAI Prime/Pro) & Mini Excavators
Organizing Marketing events- Adda Meets, Financier Meets, Customer Meets, Operator Meets, Demo in dirt, mainly for lead generation & product awareness amongst the customers.
Evaluating competitor’s activities and performing market research for better penetration of the product.
Recruited and hired qualified candidates to fill open positions at dealer's end.
Monitoring the performance of the dealer sales team and comparing it to the month's objectives.
Giving Sales & Product training to the dealer's sales team,providing field training, and application training on BHL & Mini Excavators.
Usage of an online software called Sales Commando for daily monitoring and weekly review of the DSO's.
Working closely with Financiers and Banks to understand their requirements in tune with our products' sales and offering them monthly schemes.
Worked in customer centric manner with Service & Parts Team to provide a better facility to the customer.
Dealing with enquiries, quotations, and Government tender requests, from purchase to payment.
Assistant Manager
Tata Hitachi Construction Machinery Co. Pvt. Ltd
Kharagpur
07.2017 - 01.2021
Procurement of Sheet Metal & A-class parts such as cabins, counterweights, seats, mufflers, Foam & rubber parts,
for the THCM- Kharagpur plant from 9 vendors distributed in India, with an annual purchase value of 75 Crores, via organized schedules.
Working in a team with a Sr. Manger & a junior manager to ensure the availability of procured parts as per production requirements & quality standards.
Coordinating the introduction of new parts.
Handling inbound and outbound logistics for respective vendors in India.
Ensured 100 percent material availability from 2018 till Jan’21, despite of several ups and downs in the production
volume.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Successfully optimized plant inventory for consecutively 4 months with strategic planning for procurement during the market slowdown period.
Team Leader for Parts Reduction Project 2019-20 in Tata Hitachi for standardizing parts based on interchangeability,
cost reduction and supplier capability. Net annual savings of 50 Lakhs as per projections.
Vendor Payments: Close monitoring and coordination with finance to resolve the IV, GST, HSN, rate difference-
related issues of the vendors and resolving them to ensure timely release of vendor payments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
B.Tech. -
Shoolini University
Solan,Himachal Pradesh
06.2017
12th -
D.A.V Public School
Patna
06.2012
10th -
Assembly Of God Church School
Bettiah,Bihar
06.2010
Skills
Business Development
Sales and Marketing
Retail Operations
Operations Management
Project Management
Strategic Planning
Lead Generation
Sales Techniques
Team Leadership & Management
Cross-Functional Team Management
Business Planning
Salesforce Management
Customer Relationship Management
Logistics Management
Tender Submissions
Vendor Management
Schedule Preparation
Employee Training and Development
MS Office
SAP HANA
Verbal and Written Communication
Tender Submissions
Vendor Management
Schedule Preparation
Employee Training and Development
MS Office
SAP HANA
Verbal and Written Communication
Tender Submissions
Vendor Management
Schedule Preparation
Employee Training and Development
MS Office
SAP HANA
Verbal and Written Communication
Tender Submissions
Vendor Management
Schedule Preparation
Employee Training and Development
MS Office
SAP HANA
Verbal and Written Communication
Languages
Hindi
First Language
English
Proficient
C2
Punjabi
Intermediate
B1
Bengali
Intermediate
B1
Accomplishments
Consistently maintained high customer satisfaction ratings.
Achieved a sales of 45+ Backhoe Loaders from Feb'21-July'23 across the territory.
Developed a capable dealer team for the retail sales of the product.
Developed a database of 5000+ customers (HP,PB,HR) with the help of Dealer's Involvement, which was nearly zero in Feb'21.
Achieved highest retail of BHL in March'23 in the Northern Region.
Saved company from a loss of almost INR 100Cr in Nov'20, by on time delivery of cabin lamps to both of THCM'S plants- by travelling to Jaipur post Covid-19 restrictions were lifted. (200+ machines were stuck for dispatch because of the unavailability of this lamp)
Did a cost saving project of INR 25 Lakhs Anually by reducing the transportation cost of Counterweights from vendor end to THCM's KGP Plant. (Alternate transporter introduced with proper proposal reports)
Used Microsoft Excel to develop inventory tracking spreadsheets.
Senior Manager, Special Attachment, D&D at Tata Hitachi Construction Machinery Co. Pvt. LtdSenior Manager, Special Attachment, D&D at Tata Hitachi Construction Machinery Co. Pvt. Ltd