Excel
Aditya Sharma
Assistant Manager Tourism
Jaipur
Summary
A strategic and detail-oriented Assistant Manager with a knack for navigating the complex world of visas and travel services. With hands-on experience in managing visa applications and untangling the sometimes-mystifying requirements of embassies and consulates, I specialize in making the process as seamless as possible for clients. Skilled at leading teams, collaborating across branches, and delivering outstanding customer satisfaction, I handle challenges with a smile (and a backup plan). Passionate about driving business growth through thoughtful upselling and process improvements, while keeping everything compliant and on schedule. If Travel was a puzzle, I’d be the one with all the right pieces.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Satguru Travel & Tourism
08.2024 - Current
- Managed and processed visa applications, ensuring accurate documentation and timely submission.
- Provided expert consultation on visa requirements, policies, and procedures for various destinations.
- Coordinated with embassies/consulates and liaised with multiple branches to resolve issues and stay updated on visa regulations.
- Led and mentored a team, ensuring high standards of efficiency, accuracy, and compliance.
- Enhanced customer satisfaction by addressing inquiries, providing regular updates, and resolving escalations.
- Promoted visa services and upsold travel packages, contributing to business growth.
- Generated and presented regular reports on visa processing performance, trends, and issues.
- Ensured seamless communication and collaboration across branches to improve workflow and service delivery.
- Stayed updated on changing visa regulations, travel restrictions, and international policies.
Team Lead (Himalayan Treks + Thailand Operation)
Thrillophilia TRAVEL Experiences
08.2021 - Current
- Used coordination and planning skills to achieve results according to schedule
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Handled more than 100+ calls per day to address customer inquiries and concerns
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness
Reservations sales associate
Praxis Services Pvt Ltd
06.2019 - 08.2021
- Handling room sales of ITC Group of hotels Pan India making reservations and ensuring maximum revenue is generated along with the guest satisfaction
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
Industrial Trainee
The Oberoi's
- Worked closely with professionals to expand upon acquired training with practical knowledge
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Used [Opera, SynXis ] to enter and maintain up-to-date information for each hotel room and guests
Education
BHMCT - Hotel Management
IHM Meerut
Meerut, India 05.2016 - 06.2020
Skills
- Team Leadership & Mentoring
- Client Relationship Management
- Branch Coordination & Collaboration
- Customer Satisfaction Management
- Regulatory Compliance & Documentation
- Problem Resolution & Escalation Handling
- Reporting & Data Analysis
- Communication & Negotiation Skills
- Adaptability
- Decision Making
- Ability to Multitask
- Effective Time Management
Software
SynXis
Opera ( PMS by Oracle )
Salesforce
Pipedrive
Sports, Bike rides, Cooking
- Sports: Whether it's on the field or in the gym, I’m always ready to embrace a little friendly competition. Sports keep me sharp, focused, and well-versed in teamwork (just in case my next project needs a last-minute assist).
- Bike Riding: Love the open road—whether it's a weekend bike ride or a spontaneous adventure, cycling keeps me energized, disciplined, and constantly pedaling towards new goals.
- Cooking: A self-proclaimed kitchen explorer. When I’m not perfecting a new dish, I’m honing my creativity and multitasking skills, which—luckily—translate well to my professional life too!
Timeline
Assistant Manager
Satguru Travel & Tourism
08.2024 - Current
Team Lead (Himalayan Treks + Thailand Operation)
Thrillophilia TRAVEL Experiences
08.2021 - Current
Reservations sales associate
Praxis Services Pvt Ltd
06.2019 - 08.2021
BHMCT - Hotel Management
IHM Meerut
05.2016 - 06.2020
Industrial Trainee
The Oberoi's
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