Aditya Sharma
New Delhi
Summary
Dynamic Systems Engineer with a proven track record at Tata Consultancy Services, excelling in SQL coding and customer relationship management. Successfully optimized data processes and implemented automated solutions, enhancing project execution and client satisfaction. Passionate about leveraging technical skills and effective communication to drive impactful results in technology-driven environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services
New Delhi
03.2024 - Current
- As a Systems Engineer at Tata Consultancy Services, I worked with BFSI clients like Deutsche Bank to develop and maintain customer relationships through effective communication and problem-solving skills.
- Working in my team, I handled critical escalations and ensured smooth project execution.
- My work not only optimized the client's data processes but also provided the organization with detailed documentation for long-term efficiency.
- Resolved customer service requests related to database errors or performance issues quickly and efficiently.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Provided technical assistance in the form of SQL coding advice to other team members.
- Implemented automated processes for extracting large datasets from multiple sources.
Salesforce Administrator
Tata Consultancy Services
New Delhi
11.2023 - 03.2024
- While joining a project at Tata Consultancy Services, I was offered the opportunity to learn Salesforce programming and administrator functions in Trailhead, a Salesforce free online learning platform, which I took as an opportunity to learn.
- Reports and dashboards for the Lightning Experience, create a process for managing support cases.
- Salesforce CRM, search solution basics, user management, Salesforce licensing.
Internship Student
Panjab University and CBREC
Punjab
03.2022 - 05.2022
- I learned Python and IoT-based programming in an internship program offered by Panjab University.
- Built a 2048 game using Python programming, with inclusions of libraries such as Matplotlib, Pandas, and NumPy.
- I was awarded a certificate for learning about new things in the tech field.
Education
Bachelor in Technologyy - Computer Science And Engineering
Srm University
Sonepat , Haryana06-2023
Matriculation And Senior Secondary Education - Science
Mamta Modern Sr. Sec. School
New Delhi03-2019
Skills
- SQL coding
- Python programming
- Java programming
- Data optimization
- Salesforce administration
- Automated processes
- Customer relationship management
- Project execution
- Effective communication
- Data analysis
- Data visualization
- Process automation
Affiliations
- A chess enthusiast with 1500+ rating in Chess.com .
- My love for music made me learn how to play a guitar .
Accomplishments
- Appreciation certificate from TCS for being the top learners in TCS INDIA NORTH .
- TCS Gems certificate for becoming xcelerate warrior .
Certification
- Internship certificate from CBREC for python programming .
- College fest core team certificate .
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Elementary (A2)
A2
Timeline
System Engineer
Tata Consultancy Services
03.2024 - Current
Salesforce Administrator
Tata Consultancy Services
11.2023 - 03.2024
Internship Student
Panjab University and CBREC
03.2022 - 05.2022
Bachelor in Technologyy - Computer Science And Engineering
Srm University
Matriculation And Senior Secondary Education - Science
Mamta Modern Sr. Sec. School
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