Summary
Overview
Work History
Education
Skills
Training
Personal Information
Timeline
Generic
Aditya Sharma

Aditya Sharma

South West Delhi

Summary

Dynamic Field Service Engineer with a proven track record at Sciex India Pvt. Ltd., excelling in technical support and service management. Adept at problem-solving and enhancing operational efficiency, I deliver exceptional customer service while ensuring equipment reliability. Skilled in troubleshooting complex instrumentation, I foster strong client relationships to drive satisfaction and success.

Overview

16
16
years of professional experience

Work History

Field Service Engineer

Sciex India Pvt. Ltd.
Kolkata
11.2022 - Current
  • In the capacity of a Field Service Engineer at Sciex India Pvt. Ltd., responsibilities include providing on-site support for complex instrumentation and ensuring equipment reliability.
  • The role demands a thorough understanding of technical specifications and the ability to troubleshoot issues rapidly.
  • Engaging clients to deliver exceptional service and maintain high levels of customer satisfaction is paramount.
  • Continuous training and enhancement of technical skills are also part of the role.
  • Scheduled Planned maintenance and qualifications.
  • Breakdown maintenance and post qualifications.
  • Repair and upgrades.
  • Software support for connected PC and applications.

Technical Support Specialist – APAC Region

Cepheid India Pvt. Ltd.
Gurgaon
02.2021 - 10.2022
  • As a Technical Support Specialist for the APAC region at Cepheid India Pvt. Ltd., the focus is on delivering high-quality technical assistance to clients and ensuring the smooth operation of diagnostic devices.
  • Responsibilities include resolving complex technical inquiries, providing training, and collaborating closely with various departments to enhance service delivery.
  • Works in a team, providing technical support via e-mail, phone, to APAC the region.
  • Provide Technical support to the customer for the issues during the Cepheid molecular diagnostic product’s lifecycle.
  • Coordination and Support with Field Engineers and Sales Team for the field application of Peak Scientific products.
  • Solution on telecon or Email for the End users or customer queries related to the product function or breakdown/ Planned maintenance/ Xpert Check Test.
  • Ensuring appropriate documentation about the field activities such as installation, commissioning, planned maintenance and managing unscheduled service calls through CRM, Salesforce.
  • Reports Analysis and periodic assessment of FSE visits to evaluate FTF (First time Fix), Quality service, and meeting the benchmark of determined SLA and final report submission to the management team.
  • Enlisting customer service contract validity period and delivering services falling under the type of agreed contract by the customer and maintaining records of the same.

Technical Support Specialist - India

Peak Scientific India Pvt. Ltd.
07.2018 - 01.2022
  • In the role of Technical Support Specialist for India at Peak Scientific India Pvt. Ltd., the primary duties involve supporting and maintaining laboratory gas generation systems.
  • The position requires remote diagnosing and resolving technical issues while providing exemplary customer service.
  • Building strong relationships with clients and ensuring their operational needs are met is critical.
  • Worked as a Single point of contact for customer product/ Service-related issues on ZENDESK Portal.
  • Provide Technical support to the customer for the issues during Peak Scientific product lifecycle and handling PAN India service delivery along with NEIGHBOURING COUNTRIES - Sri Lanka and Bangladesh.
  • Coordination and Support with Field Engineers and Sales Team for the field application of Peak Scientific products.
  • Solution on telecon or Email for the End user’s or customer queries related to the product function or breakdown.
  • Ensuring appropriate documentation about the field activities such as installation, commissioning, planned maintenance and managing unscheduled service calls through CRM, SAP - C4C module.
  • Scheduling Field Service Engineer’s visits and generating monthly- reports.

Senior Executive – QC - Instrumentation

Sun Pharmaceuticals Pvt. Ltd.
Gurgaon
11.2011 - 06.2018
  • Company Overview: (erstwhile Ranbaxy Labs Limited)
  • Quality Control & Instrumentation Management Experience
  • Prepared Standard Operating Procedures (SOPs) and Working Instructions in accordance with GLP (Good Laboratory Practices) and international guidelines to ensure regulatory compliance and operational consistency.
  • Conducted Root Cause Analysis (RCA) for deviations or instrument failures and developed Corrective and Preventive Action (CAPA) plans in collaboration with cross-functional teams.
  • Worked closely with the Quality Assurance (QA) team to prepare and submit reports for monthly operational planning and compliance review.
  • Managed vendor coordination, including scheduling service visits, supervising on-site troubleshooting, and handling technical service agreements with contract service providers.
  • Performed Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) using Life Cycle Management Systems for critical laboratory equipment including Mass Spectrometers and HPLC UV detectors.
  • Oversaw scheduled and unscheduled calibration of standard and analytical instruments under GxP compliance.
  • Executed preventive and corrective maintenance, including complex troubleshooting of Mass Spectrometers, HPLC systems, and other lab instruments.
  • Initiated and managed Annual Maintenance Contracts (AMCs) and Comprehensive Maintenance Contracts (CMCs) to ensure equipment reliability.
  • Maintained a robust inventory system for consumables and spare parts based on yearly consumption tracking.
  • Organized technical training sessions and hands-on workshops for lab personnel on the operation and maintenance of newly acquired instruments.
  • Provided support to dealers and distributors, including training and assistance with service contracts.
  • (erstwhile Ranbaxy Labs Limited)

Graduate Trainee Engineer - QC

Elder Pharmaceuticals India Ltd.
DehraDūn
01.2011 - 10.2011
  • Worked as an Engineer in the Quality Control (QC) laboratory, handling various responsibilities related to instrumentation and process assurance.
  • Conducted both scheduled and unscheduled calibration and validation activities for a wide range of instruments and equipment.
  • Performed routine calibration of standard instruments to ensure accuracy, traceability, and compliance with regulatory standards.
  • Responsible for the preventive maintenance and troubleshooting of analytical instruments, equipment, and laboratory apparatus to minimize downtime and ensure consistent performance.

EPC Engineer (Erection, Procurement and Commissioning Engineer)

Saini Pulp and Paper Limited
07.2009 - 12.2010
  • Involved in the design and development of projects including instrument panels, control rooms, and measurement systems.
  • Utilized P&ID (Piping and Instrumentation Diagram) to plan and integrate instrumentation in line with process requirements.
  • Responsible for the selection and procurement of process control instruments and measurement equipment, ensuring compliance with technical specifications and process standards.
  • Oversaw the commissioning of instruments according to plant layout and process-specific requirements.
  • Ensured proper installation, configuration, and calibration of control systems for optimal process performance.
  • Transitioned into a Shift Engineer role, managing day-to-day factory operations using installed control systems.
  • Monitored, analyzed, and optimized process parameters to maintain production efficiency and safety.

Education

B.Tech - Electronics & Instrumentation

Invertis Institute of Engineering & Technology
Bareilly
06.2010

Bachelor of Technology - Electronics & Instrumentation

UPTU
Bareilly, U.P.
06.2009

12th C.B.S. E. -

Kendriya Vidyalaya No.2
Bareilly
06.2004

10th C.B.S. E. -

Kendriya Vidyalaya No.2
Bareilly
06.2002

Skills

  • Technical support and service management
  • Quality assurance and lab management
  • Customer service and client engagement
  • Problem solving and operational efficiency

Training

Training on Service and Operations of Blue line series, Sciex Germany Training and Development Centre

Personal Information

  • Date of Birth: 05/17/87
  • Nationality: Indian

Timeline

Field Service Engineer

Sciex India Pvt. Ltd.
11.2022 - Current

Technical Support Specialist – APAC Region

Cepheid India Pvt. Ltd.
02.2021 - 10.2022

Technical Support Specialist - India

Peak Scientific India Pvt. Ltd.
07.2018 - 01.2022

Senior Executive – QC - Instrumentation

Sun Pharmaceuticals Pvt. Ltd.
11.2011 - 06.2018

Graduate Trainee Engineer - QC

Elder Pharmaceuticals India Ltd.
01.2011 - 10.2011

EPC Engineer (Erection, Procurement and Commissioning Engineer)

Saini Pulp and Paper Limited
07.2009 - 12.2010

B.Tech - Electronics & Instrumentation

Invertis Institute of Engineering & Technology

Bachelor of Technology - Electronics & Instrumentation

UPTU

12th C.B.S. E. -

Kendriya Vidyalaya No.2

10th C.B.S. E. -

Kendriya Vidyalaya No.2

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Aditya Sharma