ADITYA SHARMA

Pre-Opening Specifics:

• Assisted in the development and implementation of F&B Standard Operating Procedures (SOPs) for all outlets (restaurants, bars, banquets, room service).
• Contributed to the design and setup of F&B layouts ensuring operational efficiency and guest flow.
• Participated in the procurement of F&B equipment, furniture, and supplies.
• Aided in the selection and finalization of POS systems and other F&B management software.
• Assisted in menu planning, development across all F&B outlets, considering target market and profitability.
• Helped establish inventory management systems from scratch.
• Recruited, interviewed, and onboarded initial F&B team members, contributing to building a high-performing department from the ground up.
• Developed and conducted comprehensive training programs for new hires, focusing on service standards, product knowledge, and operational procedures in a pre-opening context.
• Participated in pre-opening soft launch events and trial runs, gathering feedback and making necessary adjustments to operations and service.
• Opening of all F&B Outlets like AMARA(All Day Dining), Victory Lounge(Beverage Room), Machaan (Fine Dining), In-Room Dining, Grand Ballroom(Banquet).
• Successfully executed over 30 high-profile events annually, including corporate galas, weddings, and international conferences, with an average guest count of 200 to 450.
• Collaborated extensively with premier catering and event production firms, including DNA, Three Entertainment, Sodexo, Unify Solution, Popular Caterers, Jay Excellency.

Managed a diverse portfolio of events, including:

• High-profile corporate functions: Product launches, annual general meetings, incentive trips, VIP dinners.
• Luxury weddings: Orchestrated intricate pre-wedding ceremony of Shri Anant Ambani & Radhika Merchant Ambani, including multi-day events with unique themes and elaborate decor.
• International conferences & conventions: Facilitated large-scale gatherings with multiple breakout sessions, exhibition areas, and demanding AV/tech requirements.
• Gala dinners: Organized Gala dinner with various top artists including Vishal Mishra, Kailash Kher, Shaan,Honey Singh,B Praak, and many more with meticulous planning and high-end service.
• Social events: Anniversaries,Birthdays celebrations of Salman Khan & Shri Anant Ambani, and private parties with bespoke themes and personalized experiences."

Operational Excellence:

• Overseeing Daily Operations: "Managed all aspects of daily restaurant operations, ensuring seamless service flow from opening to closing."
• SOP Development & Implementation: "Developed and implemented Standard Operating Procedures (SOPs) for front-of-house operations.
• Health & Safety Compliance: "Ensured strict adherence to all health, safety, and hygiene regulations (e.g., HACCP, local food safety codes)."
• P&L Management: "Accountable for P&L performance, implementing strategies to increase revenue and control costs."
• Budgeting & Forecasting: "Developed and managed annual budgets and financial forecasts, ensuring fiscal responsibility and meeting revenue targets."
• Revenue Generation: "Identified and capitalized on opportunities to increase revenue through strategic menu pricing, promotions, and upsell initiatives."
• Reporting & Analysis: "Generated and analyzed daily, weekly, and monthly sales reports, identifying trends and making data-driven decisions to enhance performance."

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Created and deployed successful strategies to boost restaurant performance.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Planned and executed promotions and special events in close collaboration with management.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

Personalized Guest Service (Hands-On & Anticipatory):

• Pre-Arrival Planning: Proactively communicate with VIP guests prior to arrival to ascertain preferences, special requests, and itineraries. Coordinate airport transfers, private check-ins, and bespoke suite setups.
• Personalized Welcome: Warmly greet guests upon arrival, escort them to their suites, and conduct a comprehensive orientation to the room features and hotel amenities.
• Unpacking & Packing: Offer and execute professional unpacking and packing services, meticulously organizing personal belongings and preparing items for travel.
• Wardrobe Management: Oversee garment care, including pressing, dry cleaning, and shoe shining. Assist with wardrobe organization and selection.
• Dining & Beverage Service: Provide exquisite in-suite dining experiences, including formal table settings, silver service, and wine/beverage recommendations. Arrange restaurant reservations, and private chef services.
• Concierge Services: Act as a personal concierge, arranging transportation, booking entertainment, securing tickets to exclusive events, and providing local recommendations.
• Itinerary Management: Assist guests with managing their daily schedules, confirming appointments, and making necessary arrangements.
• Technology Assistance: Provide assistance with in-room technology, smart home systems, and personal devices.
• Discretion & Confidentiality: Uphold the highest level of discretion and confidentiality regarding guest information and sensitive matters.
• Anticipatory Service: Anticipate guest needs and preferences before they are expressed, proactively offering solutions and personalized touches (e.g., preparing a favorite beverage upon return to the suite, arranging a specific type of turndown service).
• Farewell & Follow-up: Ensure a seamless departure process, arrange transfers, and follow up with guests post-stay to solicit feedback and maintain relationships.