Aditya Shukla
customer service advisor
Jodhpur
Summary
Professional with extensive experience in customer service, prepared to excel in customer-centric role. Skilled in resolving issues, ensuring customer satisfaction, and maintaining high standards. Strong focus on teamwork, adaptability, and achieving results. Reliable and flexible, with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Customer Care Advisor
Capital One
01.2022 - 03.2024
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Managed high call volume while maintaining professional demeanor and excellent service quality.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Navigated multiple software programs simultaneously to efficiently assist customers with their inquiries.
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Maintained detailed notes of each interaction in the CRM system which allowed seamless follow-ups when necessary.
- Handled escalated calls effectively, deescalating situations and providing satisfactory resolutions for customers.
- Organized client records for easy access, ensuring accurate information was readily available when needed during interactions.
Customer Service Representative
Mattsen Kumar
11.2019 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Commie
Gazdar Chicken Tak
07.2015 - 02.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Senior Marketing Executive
Chandra Enterprises
04.2012 - 11.2014
- Completed and submitted monthly and yearly reports to support executive decision making.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Cultivated strong relationships with key clients, resulting in repeat business and long-term loyalty.
- Developed key partnerships with industry influencers to expand brand reach and drive sales growth.
- Developed marketing plans based upon extensive research and prospects targeted.
Education
Bachelor of Science - Hospitality And Tourism Management
International Institute of Hotel Management
Jaipur 05.2001 -
Skills
Call center experience
Complaint handling
Customer satisfaction measurement
Live chat support
Escalation management
Returns and exchanges
Email management
Follow-up calls
Warranty claims
Inbound customer service
Customer relations
Time management
Problem resolution
Issue escalation
Timeline
Customer Care Advisor
Capital One
01.2022 - 03.2024
Customer Service Representative
Mattsen Kumar
11.2019 - 07.2021
Commie
Gazdar Chicken Tak
07.2015 - 02.2016
Senior Marketing Executive
Chandra Enterprises
04.2012 - 11.2014
Bachelor of Science - Hospitality And Tourism Management
International Institute of Hotel Management
05.2001 -
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