Hi, I’m
Aditya Singh
Operations Team Lead
Bengaluru
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Customer Success | Sales & Pre-Sales | Implementation | People Management | Business Operations | inside Sales Expert | Business Insights |Leadership |Education SAAS | B2B | Marketing
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Teachmint Pvt LtdBangalore
Team Leader
01.2022 - 02.2023
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Generated reports detailing findings and recommendations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
UpgradBengaluru
Admissions Counselor
07.2020 - 09.2021
Job overview
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
- Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
- Conducted multiple virtual meeting with clients via Skype, Zoom, Webex and etc.
- Worked on CRM like Sales Force& Ameyo.
- Determined validity and reliability of data gathering methods.
- Assisted students in selecting courses to align with interests and abilities.
Simplilearn Pvt ltdBengaluru
Account Manager, Inside Sales
02.2020 - 07.2020
Job overview
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Emphasized product features based on analysis of customers' needs.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Used CRM software to maintain detailed contact logs and account records. Worked on Sales Force CRM
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
NoBrokerBengaluru
Unit Head
12.2017 - 01.2020
Job overview
- Trained and guided team members to maintain high productivity and performance metrics.
- Created detailed sales presentations to communicate product features and market data.
- Maintained sense of urgency in answering customer questions and requests through email or voice message
- Supported clients with business analysis, documentation and data modeling.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Liaised with customers, management and various stakeholders to better understand customer needs and recommend appropriate solutions.
- Maximized customer retention by resolving issues quickly
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Motivated employees through special events, incentive programs and constructive feedback.
- Monitored and handled employee claims, including performance-based and harassment incidents.
- Provide insightful diagnostics and actionable insights to sales leadership team in proactive manner by spotting trends, questioning data and asking questions to understand underlying drivers
Education
CMR UniversityBangalore
Bachelor of Commerce from Taxation, Finance
08.2014 - 06.2017
GlenhillVaranasi
Higher Secondary from Physics, Chemistry And Mathematics
07.2011 - 06.2012
Skills
Analytical, strategic-thinking and meticulous sales and customer experience professional with 4 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth and with a proven record of achieving an upstanding target along with maturing client relations, handling customer escalations and maintaining quality standards across the organization
Skilled in Customer Service, Customer Relationship Management, handling complex customers & requirements, business development & research and partnerships Also having Strong understanding of digital marketing, real estate sector & consumer internet sector
Results-oriented professional with ability to nurture & lead high performing teams and work in complex cross-functional environments Strong interpersonal, analytical & communication skills along with strong understanding of digital marketing, real estate sector & consumer internet sector
Good in communicating with multiple stakeholders such as end customers, C-Suite, BA and assisting to determine operational feasibility through analysis, problem definition, requirement analysis and proposing solutions for Sales and Retention metrics
Dependable and Responsible
Cultural Awareness
Teambuilding
Performance improvement
Sales expertise
Key performance indicators
Employee Evaluation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Team Leader
Teachmint Pvt Ltd
01.2022 - 02.2023
Admissions Counselor
Upgrad
07.2020 - 09.2021
Account Manager, Inside Sales
Simplilearn Pvt ltd
02.2020 - 07.2020
Unit Head
NoBroker
12.2017 - 01.2020
CMR University
Bachelor of Commerce from Taxation, Finance
08.2014 - 06.2017
Glenhill
Higher Secondary from Physics, Chemistry And Mathematics
07.2011 - 06.2012