Aditya Singh
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Data Acquisition Analyst
TransUnion GTC
03.2022 - Current
- Analyse, examine and load consumer and small business reporting files.
- Provide insights on various parameters on reporting data to banks, financial institutions and NBFC`s.
- Update and upload monthly cumulative reports, MIS`s and reporting scorecards to the customers.
- Perform Clean ups, data assessments and audits as per the regulatory guidelines.
- Working with internal stakeholders for any issues pertain to onboarding and existing changes for new data furnishers.
- Executing Termination process for non compliant data furnishers.
Specialist I
TransUnion GTC
09.2021 - 02.2022
- Increased efficiency and team productivity by promoting operational best practices
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Devised innovative strategies to improve customer satisfaction scores and meet company goals
- Carried out opening and closing functions to meet operational needs underpinning strong customer service
- Prepared Monthly and Quarterly MIS submitted to the regulatory bodies
- Reviewing the drafts for consumers and the correspondences for regulatory bodies for high profile Management Complaints
- Doing testing on UAT environment and providing sign off for movement to production.
Assistant Manager
AAPT Solutions Pvt Ltd
04.2019 - 08.2021
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Coordinated with General Manager in different operational issues and activities.
Team Leader
Teamlease Pvt Ltd
02.2018 - 03.2019
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Facilitated training for associates through daily coaching and regular performance appraisals
- Initiated timely response to emails, voicemails and written correspondence
- Coordinated weekly meetings for internal and external groups
- Adhered to rigorous standards for customer service, merchandising and operational safety
- Optimized customer support by establishing collaborative service environment.
Senior Process Executive
Cognizant Technology Solutions
01.2017 - 01.2018
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Built strong relationships with field operations team to support business development opportunities and improve service
- Addressed on average 50 inbound customer calls daily
- Answered multi-line phones and used active listening skills to assess client's issues and challenges
- Facilitated NBN orders and completed accurate to meet aggressive deadlines.
Senior Associate
People Interactive Pvt Ltd
02.2015 - 12.2016
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges
- Responded to customer inquiries and queries to provide thorough and speedy resolutions
- Addressed on average 70 inbound customer calls daily
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor in Business Administration -
MONAD University
Hapur, Uttar PradeshHigher Secondary Education - undefined
Wilson College
Mumbai, MaharashtraSkills
ManagementMicrosoft officeClient RelationsTeam Leadership
Root Cause Analysis
Regulatory Compliance
Process enhancement
Process Improvements
Business Operations Analysis
Compliance Analysis
Timeline
Data Acquisition Analyst
TransUnion GTC
03.2022 - Current
Specialist I
TransUnion GTC
09.2021 - 02.2022
Assistant Manager
AAPT Solutions Pvt Ltd
04.2019 - 08.2021
Team Leader
Teamlease Pvt Ltd
02.2018 - 03.2019
Senior Process Executive
Cognizant Technology Solutions
01.2017 - 01.2018
Senior Associate
People Interactive Pvt Ltd
02.2015 - 12.2016
Bachelor in Business Administration -
MONAD University
Higher Secondary Education - undefined
Wilson College