Aditya Singh
Global Account Director
Bangalore
Summary
Experienced Sales person managing strategic relationship across Enterprise and Global System Integrator's leading discussions on modernizing Data Centers, End User Computing, Digital Business Transformations, IT trends & Solution Selling.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Global Account Director
Broadcom
Bengaluru
6 2023 - Current
- In my current role at VMware by Broadcom, I own charter of managing relationships with strategic Global System Intergrator's and pinnacle customers.
- Portfolio I manage currently - Wipro Limited and Viatris (Mylan Inc)
- Accounts Managed earlier - Accenture, GE, Palo Alto Networks, Samsung India.
- Lead and close requirements on App Modernization, Cloud (Public/Private), Networking & Security and Digital Workspace.
- Managing ABV of 2+ Million dollars annually for my set of accounts.
Sr Customer Success Manager
VMware
Bengaluru
05.2022 - 06.2023
- Aditya's job was to help Global and Enterprise organizations achieve their business outcomes through their technology investments
- As Success 360 Success Manager, served as trusted advisor, driving cross-functional, unified customer experience for customers during their transformational journey with VMWare
- Played critical role in delivering Success 360 offering for enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value with harmonized digital and in-person engagements across entire journey
- As Success Manager interacted regularly with assigned customers, helping them to achieve on-boarding and activation milestones in driving product consumption and jointly develop Success Plans with customers to align their technology objectives to business outcomes
- As Success Manager fostered long-term relationship with assigned customers and develop understanding of customer's desired business outcomes, focusing on maximizing value realization across their VMware portfolio.
Sr Customer Success Account Manager
Microsoft
Bengaluru
03.2021 - 05.2022
- Aditya's job was to engage with Microsoft's top global customers and managing their regional relationship in India
- Driving the consumption and adoption of Microsoft technologies by utilizing information on customer business, needs, strategy, competition, and industry
- Meeting and leading conversations with customer stakeholders and business decision makers (e.g., CIO, CTO, Chief Experience Officers [CxOs]) and ensures customer insights are communicated to internal account teams
- Manages operational excellence and customer health by ensuring consumption process compliance and managing pipeline (e.g., customer relationship management systems), engagements, and blockers through leveraging key tools, programs, and insights (e.g., End Customer Investment Funds [ECIF], Consumption and Renewal Review)
- Influencing long-term customer strategy and growth for Microsoft by cultivating customer preference for Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader through new reference cases, leveraging functional expertise and provides feedback to Microsoft.
Customer Success Manager
VMware
Mumbai
03.2019 - 03.2021
- Aditya job was to engage with strategic End User Computer (EUC) accounts and driving the Digital Transformation initiative as Technical Strategist
- Driving end to end post Sales relations of the account and helping Sales team in finding new opportunities and account planning.
- Driving consumption and adoption of Workspace One and Horizon licenses for assigned set of customers.
- Conduct CXO level meetings to make the healthy client relationship & take customer satisfactions to contract renewals.
Technical Account Specialist
VMware
Mumbai
10.2018 - 02.2019
- Aditya managed VMWare's strategic accounts in India spanning across BFSI, IT and Retail sectors
- Provide advice and guidance to customers to ensure successful usage and adoption of VMWare Workspace One products and features.
Technical Advisor
Microsoft
Bengaluru
06.2016 - 10.2018
- Aditya role was to ensure Microsoft supplier team is aligned to companies strategic direction
- Ensure the team is skilled to support global customers on Microsoft 365.
Sr Support Engineer
Microsoft
Bengaluru
02.2013 - 06.2016
- Aditya's role was to provide Microsoft Exchange Server Support to Microsoft Premier customer [Exchange Server 2007/2010/2013/2016].
Messaging Admin
Wipro Technologies
Bengaluru
10.2012 - 02.2013
- Worked with Wipro Technologies in EMC Corporation Project on EMC Source One product.
Sr Analyst
HCL
Noida
09.2011 - 10.2012
- Worked with HCL Comnet System and Services Limited in EMC Corporation Global IT Helpdesk.
Technical Support Engineer
Convergys
Gurgaon
03.2011 - 08.2011
- Worked with Convergys India in Microsoft Desktop Support process.
Education
Bachelor of Technology - Computer Science
BMAS Engineering College
Agra, Uttar Pradesh 07.2006 - 05.2010
Skills
Digital Transformation
Relationship Management
Sales
Operational Excellence
Customer Relationship Management
Customer Development
Account Management
Customer Success
Details
Bangalore, India, 096116 02288, adityavikram811@hotmail.com
Timeline
Sr Customer Success Manager
VMware
05.2022 - 06.2023
Sr Customer Success Account Manager
Microsoft
03.2021 - 05.2022
Customer Success Manager
VMware
03.2019 - 03.2021
Technical Account Specialist
VMware
10.2018 - 02.2019
Technical Advisor
Microsoft
06.2016 - 10.2018
Sr Support Engineer
Microsoft
02.2013 - 06.2016
Messaging Admin
Wipro Technologies
10.2012 - 02.2013
Sr Analyst
HCL
09.2011 - 10.2012
Technical Support Engineer
Convergys
03.2011 - 08.2011
Bachelor of Technology - Computer Science
BMAS Engineering College
07.2006 - 05.2010
Global Account Director
Broadcom
6 2023 - Current