Summary
Overview
Work History
Education
Skills
Details
Timeline
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Aditya Singh

Global Account Director
Bangalore

Summary

Experienced Sales person managing strategic relationship across Enterprise and Global System Integrator's leading discussions on modernizing Data Centers, End User Computing, Digital Business Transformations, IT trends & Solution Selling.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Global Account Director

Broadcom
Bengaluru
6 2023 - Current
  • In my current role at VMware by Broadcom, I own charter of managing relationships with strategic Global System Intergrator's and pinnacle customers.
  • Portfolio I manage currently - Wipro Limited and Viatris (Mylan Inc)
  • Accounts Managed earlier - Accenture, GE, Palo Alto Networks, Samsung India.
  • Lead and close requirements on App Modernization, Cloud (Public/Private), Networking & Security and Digital Workspace.
  • Managing ABV of 2+ Million dollars annually for my set of accounts.

Sr Customer Success Manager

VMware
Bengaluru
05.2022 - 06.2023
  • Aditya's job was to help Global and Enterprise organizations achieve their business outcomes through their technology investments
  • As Success 360 Success Manager, served as trusted advisor, driving cross-functional, unified customer experience for customers during their transformational journey with VMWare
  • Played critical role in delivering Success 360 offering for enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value with harmonized digital and in-person engagements across entire journey
  • As Success Manager interacted regularly with assigned customers, helping them to achieve on-boarding and activation milestones in driving product consumption and jointly develop Success Plans with customers to align their technology objectives to business outcomes
  • As Success Manager fostered long-term relationship with assigned customers and develop understanding of customer's desired business outcomes, focusing on maximizing value realization across their VMware portfolio.

Sr Customer Success Account Manager

Microsoft
Bengaluru
03.2021 - 05.2022
  • Aditya's job was to engage with Microsoft's top global customers and managing their regional relationship in India
  • Driving the consumption and adoption of Microsoft technologies by utilizing information on customer business, needs, strategy, competition, and industry
  • Meeting and leading conversations with customer stakeholders and business decision makers (e.g., CIO, CTO, Chief Experience Officers [CxOs]) and ensures customer insights are communicated to internal account teams
  • Manages operational excellence and customer health by ensuring consumption process compliance and managing pipeline (e.g., customer relationship management systems), engagements, and blockers through leveraging key tools, programs, and insights (e.g., End Customer Investment Funds [ECIF], Consumption and Renewal Review)
  • Influencing long-term customer strategy and growth for Microsoft by cultivating customer preference for Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader through new reference cases, leveraging functional expertise and provides feedback to Microsoft.

Customer Success Manager

VMware
Mumbai
03.2019 - 03.2021
  • Aditya job was to engage with strategic End User Computer (EUC) accounts and driving the Digital Transformation initiative as Technical Strategist
  • Driving end to end post Sales relations of the account and helping Sales team in finding new opportunities and account planning.
  • Driving consumption and adoption of Workspace One and Horizon licenses for assigned set of customers.
  • Conduct CXO level meetings to make the healthy client relationship & take customer satisfactions to contract renewals.

Technical Account Specialist

VMware
Mumbai
10.2018 - 02.2019
  • Aditya managed VMWare's strategic accounts in India spanning across BFSI, IT and Retail sectors
  • Provide advice and guidance to customers to ensure successful usage and adoption of VMWare Workspace One products and features.

Technical Advisor

Microsoft
Bengaluru
06.2016 - 10.2018
  • Aditya role was to ensure Microsoft supplier team is aligned to companies strategic direction
  • Ensure the team is skilled to support global customers on Microsoft 365.

Sr Support Engineer

Microsoft
Bengaluru
02.2013 - 06.2016
  • Aditya's role was to provide Microsoft Exchange Server Support to Microsoft Premier customer [Exchange Server 2007/2010/2013/2016].

Messaging Admin

Wipro Technologies
Bengaluru
10.2012 - 02.2013
  • Worked with Wipro Technologies in EMC Corporation Project on EMC Source One product.

Sr Analyst

HCL
Noida
09.2011 - 10.2012
  • Worked with HCL Comnet System and Services Limited in EMC Corporation Global IT Helpdesk.

Technical Support Engineer

Convergys
Gurgaon
03.2011 - 08.2011
  • Worked with Convergys India in Microsoft Desktop Support process.

Education

Bachelor of Technology - Computer Science

BMAS Engineering College
Agra, Uttar Pradesh
07.2006 - 05.2010

Skills

Digital Transformation

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Details

Bangalore, India, 096116 02288, adityavikram811@hotmail.com

Timeline

Sr Customer Success Manager

VMware
05.2022 - 06.2023

Sr Customer Success Account Manager

Microsoft
03.2021 - 05.2022

Customer Success Manager

VMware
03.2019 - 03.2021

Technical Account Specialist

VMware
10.2018 - 02.2019

Technical Advisor

Microsoft
06.2016 - 10.2018

Sr Support Engineer

Microsoft
02.2013 - 06.2016

Messaging Admin

Wipro Technologies
10.2012 - 02.2013

Sr Analyst

HCL
09.2011 - 10.2012

Technical Support Engineer

Convergys
03.2011 - 08.2011

Bachelor of Technology - Computer Science

BMAS Engineering College
07.2006 - 05.2010

Global Account Director

Broadcom
6 2023 - Current

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