Power BI and Power App
Aditya Singh
Frontline & Transformation Manager
Ghaziabad
Summary
Multi-tasking Manager with experience of 10 years in Insurance vertical, well-known for creating positive workplace culture and high-performing teams. Demonstrated Comercial Line Underwriting expertise, including competitive offerings, Lean and digital transformation solutions and innovation.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Frontline & Transformation Manager
Genpact India Limited
Noida
09.2020 - Current
- Managing span of 20 Team members. Successfully migrated multiple Underwriting Process and projects.
- Coordinating with EMEA ( European and Middle East) clients to successfully deliver all KPI Matrices.
- Developed strategy for Employee and knowledge retention.
- Developed innovative solutions with a focus on digital transformation, driving business growth and efficiency
- Implemented agile project management methodologies for faster decision-making and improved team collaboration.
- Created detailed project plans, including timelines, milestones, resource requirements, and risk assessments, ensuring timely delivery of results.
- Mentored team members in best practices for project management and process improvement techniques.
Group Leader
Exl Pvt. Ltd.
Noida
05.2017 - 09.2020
- Managed span of 10 Team Members.
- Worked for Commercial Insurance client for Underwriting Service Line
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Senior Associate
IEnergizer
Noida
05.2015 - 02.2016
- Managed incoming queries of United States Insurance clients
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Worked varied hours to meet seasonal and business need
Associate
Exl Pvt. Ltd.
Noida
12.2012 - 02.2015
- Worked in Underwriting Process for US insurer.
- Analyzed customer data to identify trends and anticipate customer need.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Education
Bachalor In Arts - Mass Communication
Guru Jambheshwar University
Hisaar, Haryana 05.2011
12th Board - Science
Shri Guru Ram Rai
Dehradun, Uttrakhand 05.2005
Skills
Lean Six Sigma Green Belt
Software
AI Models
MS Office
Certification
IF3 Underwriting Process (UK, IE and European Countries), CII Institute
Timeline
IF3 Underwriting Process (UK, IE and European Countries), CII Institute
05-2024
Lean Six Sigma Green Belt
05-2022
Frontline & Transformation Manager
Genpact India Limited
09.2020 - Current
Group Leader
Exl Pvt. Ltd.
05.2017 - 09.2020
Senior Associate
IEnergizer
05.2015 - 02.2016
LOMA 280 ( US Life Insurance)
04-2013
Associate
Exl Pvt. Ltd.
12.2012 - 02.2015
Bachalor In Arts - Mass Communication
Guru Jambheshwar University
12th Board - Science
Shri Guru Ram Rai
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