ADITYA SINGH
Customer Support Manager
Delhi
Summary
Dynamic professional with over 5 years of cross-industry experience, dedicated to driving organizational success through individual excellence and collaborative goals. Proven track record as an insightful manager, adept at enhancing operations by implementing effective employee motivation strategies and enforcing robust policies. Expertise in industry best practices, market trends, and regulatory requirements ensures compliance and operational efficiency. Talented leader with a strong analytical approach to business planning and daily problem-solving, committed to fostering a productive work environment.
Overview
2
2
Languages
2
2
Certifications
5
5
years of professional experience
Work History
CUSTOMER SUPPORT MANAGER
NEPTUNE ENGINEERING (P) LIMITED
01.2025 - Current
- Oversaw initial client complaints and coordinated team members for site visits per SOP to enhance client satisfaction.
- Support manager overseeing initial client complaints and coordinating team members for site visits per SOP.
- Collaborated with cross-functional teams to ensure seamless delivery and execution of support initiatives.
- Collaborate with cross-functional teams to guarantee seamless delivery and execution.
- Developed training materials to enhance team knowledge and customer service skills.
- Formulated and implemented monthly maintenance check schedules for AMC clients to ensure timely service and compliance.
- Identified call trends to inform upper management of solutions, aiming to improve overall service efficiency.
MANAGER
VERITAAAS ADVERTISING LIMITED
2024 - 2024
- Cultivated client relationships and directed plant operations across western and eastern regions since inception (Mumbai).
- Managed clientele for various campaigns, including center activations and event initiatives.
- Oversaw daily plant operations and developed operational materials per directives from senior management.
- Liaised with key stakeholders to facilitate seamless day-to-day plant functioning.
- Led cross-functional teams to develop and execute comprehensive marketing campaigns.
- Analyzed market trends to inform strategic decision-making and optimize advertising effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
ASSOCIATE (CSA)
REDBASIL
2023 - 2024
- Acted as a bridge between the operations team and end users to streamline communication and service delivery.
- Reactivated inactive users, enhancing overall engagement and customer retention.
- Expanded user base across multiple categories, increasing basket size.
ASSOCIATE CDA
AECC INDIA PRIVATE LIMITED
2022 - 2023
- Engaged prospective audiences seeking study abroad opportunities. Updated and maintained data in Zoho for accurate records. Scheduled appointments for counselors with interested prospective audiences.
- achieved over 90% quality rating within department during tenure in consistent manner with placement in top 10.
- Mentored junior staff, enhancing team performance and fostering professional growth.
- Managed client relationships, ensuring satisfaction through tailored marketing solutions.
- Assisted in developing and implementing client engagement strategies to enhance customer satisfaction.
ASSISTANT MANAGER
ALOK INDUSTRIES LIMITED | MERCHANDISING
2022 - 2022
- Directed and facilitated pre-production meetings for ongoing programs.
- Compiled fabric merchandise program files outlining thread count, trims, construction specifications, and quantities.
- Facilitated senior officials in converting in-house designs to production samples at factory level.
- Streamlined communication between cross-functional teams throughout production and dispatch stages to guarantee uninterrupted workflow.
- Aided senior management with various administrative tasks as required.
- Implemented process improvements that streamlined support operations and reduced response times.
- Coordinated staff schedules, ensuring optimal coverage during peak hours to improve customer satisfaction.
- Led team meetings focused on performance metrics, fostering a culture of accountability and continuous improvement.
- Drove initiatives to enhance operational workflows, resulting in improved service turnaround times and efficiency gains.
ASSISTANT DEPARTMENT MANAGER
FUTURE RETAIL LIMITED
2018 - 2019
- Elevated men's department contribution to profit club card enrolments by 40% while ensuring 100% team retention (12 members).
- Consistently maintained departmental ranking within top 10 in zone based on sales volume.
- Directed men's apparel section, overseeing daily operations, merchandising, and staff performance.
- Synchronized and organized stock replenishment for floor and backroom areas.
- Upheld visual merchandising standards aligned with category guidelines.
- Evaluated market trends to guide inventory decisions and enhance sales performance.
- Executed merchandising strategies to optimize product placement and elevate brand visibility.
- Assisted in developing and implementing department strategies to enhance customer satisfaction.
- Coordinated inventory management processes, ensuring accuracy and timely restocking of products.
ASSISTANT BRANCH MANAGER - SALES
CEASEFIRE INDUSTRIES PRIVATE LIMITED
2017 - 2018
- Progressed within 1st year, taking charge of team leadership duties.
- Effectively retained existing corporate clients while overseeing management of 50+ key accounts.
- Generated leads for new high-value clients within first year of professional experience.
- operated across western and southern regions of India, managing enterprise-level corporate partnerships.
- Identified client needs, pitched tailored solutions, and ensured end-to-end fulfillment of requirements.
- Integrated business development and key account management strategies to elevate revenue growth and improve client satisfaction.
- Analyzed sales data to identify trends, informing decisions for promotional activities and product placement.
- Trained team members on best practices for sales techniques and customer service excellence.
Education
Post Graduate Diploma In Management -
Asia Pacific Institute of Management
Delhi, India2017
Bachelor Of Business Administration -
BCIPS
New Delhi, India2014
Excel Skills For Business- Intermediate-Essential
Macquarie University - Coursera
06-2020
Skills
Stakeholder engagement
Initiative-taking
Customer service
Team leadership
Time management
Decision-making
Staff management
Complex Problem-solving
Documentation and reporting
Certification
Excel Skills for Business: Intermediate I, Macquarie University (Coursera) June 2020
Timeline
CUSTOMER SUPPORT MANAGER
NEPTUNE ENGINEERING (P) LIMITED
01.2025 - Current
MANAGER
VERITAAAS ADVERTISING LIMITED
2024 - 2024
ASSOCIATE (CSA)
REDBASIL
2023 - 2024
ASSOCIATE CDA
AECC INDIA PRIVATE LIMITED
2022 - 2023
ASSISTANT MANAGER
ALOK INDUSTRIES LIMITED | MERCHANDISING
2022 - 2022
ASSISTANT DEPARTMENT MANAGER
FUTURE RETAIL LIMITED
2018 - 2019
ASSISTANT BRANCH MANAGER - SALES
CEASEFIRE INDUSTRIES PRIVATE LIMITED
2017 - 2018
Post Graduate Diploma In Management -
Asia Pacific Institute of Management
Excel Skills For Business- Intermediate-Essential
Macquarie University - Coursera
Bachelor Of Business Administration -
BCIPS
Sports & Event Planning
Sports event planning and management, organizing team sports trials, talent scouting, and coordinating corporate sports events.