Summary
Overview
Work History
Education
Skills
Personal Information
TECHNICAL PROJECT
INTERNSHIP & CERTIFICATION
Timeline
Generic
ADITYA SINGH

ADITYA SINGH

Gurgaon

Summary

Detail-oriented Computer Science Graduate skilled in developing web-based applications using HTML, CSS, JavaScript, Node.js, and MongoDB. Managed insurance operations and international customer support, achieving effective problem resolution through structured troubleshooting and clear communication. Committed to leveraging programming skills and customer service experience to contribute to software development and application automation.

Overview

5
5
years of post-secondary education
3
3
years of professional experience

Work History

Insurance Operations / Customer Service Representative

Admiral Solutions
Gurgaon
06.2025 - Current
  • Handled insurance-related customer queries and processed information according to established procedures and quality standards.
  • Investigated customer issues, clarified award eligibility, outlined redemption steps, and communicated resolutions effectively.
  • Applied structured problem-solving and attention to detail while ensuring customer information remained secure.

Customer Service Associate, InComm Gift Card Process

Teleperformance
Gurgaon
09.2023 - 06.2025
  • Assisted international customers with gift card inquiries, activations, and troubleshooting; resolved complex issues and escalated cases as needed.
  • Adhering to compliance and process guidelines while achieving service quality, performance, and customer satisfaction goals.
  • Chosen for Single Load Team due to proven strong performance in prior roles.

Education

Bachelor of Technology (B.Tech) - Computer Science and Engineering

United Institute of Technology
Prayagraj
08.2017 - 01.2023

Skills

  • CRM software
  • Conflict resolutionInsurance knowledgeDB
  • Customer service excellence
  • Claims processing
  • Policy administration
  • Case documentation
  • Customer relationship management

Personal Information

Title: SOFTWARE DEVELOPMENT APPRENTICE | COMPUTER SCIENCE GRADUATE

TECHNICAL PROJECT

Title: SOFTWARE DEVELOPMENT APPRENTICE | COMPUTER SCIENCE GRADUATE

INTERNSHIP & CERTIFICATION

Title: SOFTWARE DEVELOPMENT APPRENTICE | COMPUTER SCIENCE GRADUATE

Timeline

Insurance Operations / Customer Service Representative

Admiral Solutions
06.2025 - Current

Customer Service Associate, InComm Gift Card Process

Teleperformance
09.2023 - 06.2025

Bachelor of Technology (B.Tech) - Computer Science and Engineering

United Institute of Technology
08.2017 - 01.2023
ADITYA SINGH