ADITYA THAKER
Morris
Summary
Business graduate with experience in customer service and operations supervision. Proven ability to manage high-volume shifts, support team performance, follow company policies, and handle cash accurately while maintaining professionalism under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Tim Hortons
MORRIS
05.2024 - Current
- Analyzed historical sales data and daily performance reports to develop accurate sales forecasts.
- Handling 250+ cash and card transactions daily; balancing tills, counting deposits, and recording totals at the end of each shift.
- Resolved customer complaints with patience and empathy, enhancing customer loyalty and encouraging repeat business.
- Assisted customers in locating products, answered inquiries, and provided informed product recommendations.
Supervisor
Triputi Provision store
Ahmedabad
03.2016 - 09.2022
- Trained and supervised staff, enforcing store policies and safety protocols to maintain operational standards.
- Resolved inquiries and complaints for over 500 customers daily, contributing to high customer satisfaction.
- Delivered accurate product information, pricing details, and tailored recommendations to enhance customer experience.
- Reconciled cash register daily with sales reports to maintain financial accuracy.
Education
Diploma In Business - Business (BUSI)
Loyalist College of Applied Arts And Technology
Belleville, ON04-2024
Skills
- Analytical Skills
- Teamwork & Leadership
- Interpersonal Skills
- Data analysis
- Sales forecasting
- Computer Skills
Certification
Investment funds in Canada - IFC (CSI).
Timeline
Supervisor of Operations
Tim Hortons
05.2024 - Current
Supervisor
Triputi Provision store
03.2016 - 09.2022
Diploma In Business - Business (BUSI)
Loyalist College of Applied Arts And Technology