Aditya Upadhyay
Technical Support Engineer II
Noida,Uttar Pradesh
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology and providing personalized assistance, database management, API integration, and troubleshooting for global clients. Seeking to contribute to a highly professional organization, leveraging my expertise in SQL, REST APIs, and technical support to enhance operational efficiency.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer II
BirdEye India Pvt. Ltd.
11.2022 - Current
- Assisted US clients with dashboard issues using SQL queries, APIs, and database integrations
- Set up new Whitelabel accounts, configured SSL, and ensured domain security via CSR
- Managed bulk data changes, import/export, and feature toggling for large user bases
- Worked with APIs using PostMan for GET, PUT, POST methods and bulk API scripts
- Monitored dashboard health using Kibana, visualized data, and sent reports to clients
- Integrated various CRMs and PMS (Zapier, Salesforce, SIKKA Soft) for seamless operations
- Collaborated with engineering and development teams via Jira to resolve bugs and implement UI enhancements based on client feedback
Application Support Specialist
Birchstreet Systems
10.2021 - 11.2022
- Supported US clients with Procurement to Pay portal by managing database and SQL commands
- Created and integrated user and supplier accounts with Birchstreet applications
- Managed multi-property user access and approval matrices for purchase orders
- Conducted inventory management, budget period setup, and GL account creation
- Handled purchase order matching and payment-related issues for seamless transactions
Technical Support
Concentrix
05.2019 - 10.2021
- Provided technical support for internet, TV, and phone services, resolving customer issues and facilitating payments
- Managed user accounts, assisted with unlocking accounts, and processed new service selections
- Prepared client reports and logged Jira requests to resolve application bugs and improve service
Education
Bachelors of Commerce -
Allahabad State University
Intermediate (U.P. Board) - undefined
SDNTH SSS
High School (ICSE Board) - undefined
M.L.S
Skills
SQL
PLSQL
REST APIs
HTML
JavaScript
PostMan
Git Bash
Kibana
Jira
CRM integration
Procurement-to-Pay systems
Strong communication
Teamwork and Collaboration
Application installations
Remote Support
Ticket management
Technical Documentation
Personal Information
- Hobbies: Learning new technologies, Automobile technology, Tech talks, Making new friends
- Date of Birth: 03/10/97
- Nationality: Indian
Timeline
Technical Support Engineer II
BirdEye India Pvt. Ltd.
11.2022 - Current
Application Support Specialist
Birchstreet Systems
10.2021 - 11.2022
Technical Support
Concentrix
05.2019 - 10.2021
Intermediate (U.P. Board) - undefined
SDNTH SSS
High School (ICSE Board) - undefined
M.L.S
Bachelors of Commerce -
Allahabad State University