Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Aditya Upadhyay

Technical Support Engineer II
Noida,Uttar Pradesh

Summary

Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology and providing personalized assistance, database management, API integration, and troubleshooting for global clients. Seeking to contribute to a highly professional organization, leveraging my expertise in SQL, REST APIs, and technical support to enhance operational efficiency.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages

Work History

Technical Support Engineer II

BirdEye India Pvt. Ltd.
11.2022 - Current
  • Assisted US clients with dashboard issues using SQL queries, APIs, and database integrations
  • Set up new Whitelabel accounts, configured SSL, and ensured domain security via CSR
  • Managed bulk data changes, import/export, and feature toggling for large user bases
  • Worked with APIs using PostMan for GET, PUT, POST methods and bulk API scripts
  • Monitored dashboard health using Kibana, visualized data, and sent reports to clients
  • Integrated various CRMs and PMS (Zapier, Salesforce, SIKKA Soft) for seamless operations
  • Collaborated with engineering and development teams via Jira to resolve bugs and implement UI enhancements based on client feedback

Application Support Specialist

Birchstreet Systems
10.2021 - 11.2022
  • Supported US clients with Procurement to Pay portal by managing database and SQL commands
  • Created and integrated user and supplier accounts with Birchstreet applications
  • Managed multi-property user access and approval matrices for purchase orders
  • Conducted inventory management, budget period setup, and GL account creation
  • Handled purchase order matching and payment-related issues for seamless transactions

Technical Support

Concentrix
05.2019 - 10.2021
  • Provided technical support for internet, TV, and phone services, resolving customer issues and facilitating payments
  • Managed user accounts, assisted with unlocking accounts, and processed new service selections
  • Prepared client reports and logged Jira requests to resolve application bugs and improve service

Education

Bachelors of Commerce -

Allahabad State University

Intermediate (U.P. Board) - undefined

SDNTH SSS

High School (ICSE Board) - undefined

M.L.S

Skills

SQL

Personal Information

  • Hobbies: Learning new technologies, Automobile technology, Tech talks, Making new friends
  • Date of Birth: 03/10/97
  • Nationality: Indian

Timeline

Technical Support Engineer II

BirdEye India Pvt. Ltd.
11.2022 - Current

Application Support Specialist

Birchstreet Systems
10.2021 - 11.2022

Technical Support

Concentrix
05.2019 - 10.2021

Intermediate (U.P. Board) - undefined

SDNTH SSS

High School (ICSE Board) - undefined

M.L.S

Bachelors of Commerce -

Allahabad State University

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Aditya UpadhyayTechnical Support Engineer II