Aditya Vaidya
Hospitality Leadership Professional
Surat
Summary
AN EXPERIENCED HOSPITALITY & CATERING SERVICES PROFESSIONAL Dynamic, energetic & well-organized leadership professional offering years of experience in planning, developing, coordinating and implementing the successful customer service, event planning, event execution and fiscal responsibility of catering & support services programs Creatively developing and initiating innovative programs, methods, and procedures for short & long-range plans of Catering; developing new approaches & policies to effect continual improvement and operational efficiency Soliciting new catering accounts by entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals
Skilled in supervising the daily operations of the Catering Department to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures; adept at both monthly forecasting and the annual budget process Exposure in interviewing, recommending hiring, scheduling, training, developing, empowering, coaching and counseling, resolving problems, providing open communication, recommending & conducting performance and salary reviews, recommending discipline & termination Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data; identifying trends, research the competition's products, services and pricing and use it to develop strategic business plans. Experience in evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations; consistently book repeat business by having a track record of long-term client relationships Adroit in enforcing sanitary practices of food handling, general cleanliness, and maintenance of kitchen and dining areas; ensuring compliance with operational standards and policies; ensuring consistent high quality of food preparation and service Capability to operate effectively in a matrix environment both as team leader and team member; possess excellent financial, budgeting and stock-taking skills
Overview
14
14
years of professional experience
4
4
Certifications
Work History
General Manager - Projects
Maxx Hospitalities & Catering Services Pvt Ltd
Bellari
9 2023 - 03.2024
- Comprehensive knowledge of contract scope and form (e.g
- Variation control), managing the Hospitality services across the sites
- Performance management across teams and service lines, reporting and monitoring of Performance
- Financial management to ensure control of spending and budgets
- Assume responsibility (with client on site) for contract outputs and management of services against contracted scope of works
- Interfacing with country teams and country subject matter experts via a matrix structure
- Cultivate a shared sense of identity among all services on sites
- Business Development - Evaluate ideas for additional scope of work and additional services and recommend to Client as appropriate
- Selling additional services and growth of the contract through innovation and efficiencies
- Contract Management- Comprehensive knowledge of contract scope and form (e.g
- Payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting not meeting KPIs
- Financial Management- P&L Accountability of all the sites
- Evaluate financial performance to develop action plans to improve financial performance
- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
- Client Relationship Management- Holding regular meetings with Client site stakeholders to review performance of the sites.
Business Head- Maharashtra and HSEQ Head
Gokhana (Tobox Ventures Pvt. Ltd)
Mumbai
10.2022 - 09.2023
- Comprehensive knowledge of contract scope and form (e.g
- Variation control), managing the Hospitality services across the sites
- Performance management across teams and service lines, reporting and monitoring of Performance
- Financial management to ensure control of spending and budgets
- Assume responsibility (with client on site) for contract outputs and management of services against contracted scope of works
- Interfacing with country teams and country subject matter experts via a matrix structure
- Cultivate a shared sense of identity among all services on sites
- Business Development - Evaluate ideas for additional scope of work and additional services and recommend to Client as appropriate
- Selling additional services and growth of the contract through innovation and efficiencies
- Contract Management- Comprehensive knowledge of contract scope and form (e.g
- Payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting not meeting KPIs
- Financial Management- P&L Accountability of all the sites
- Evaluate financial performance to develop action plans to improve financial performance
- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
- Client Relationship Management- Holding regular meetings with Client site stakeholders to review performance of the sites.
General Manager Operations
Shiva Hospitality Services Pvt Ltd
Surat
02.2022 - 10.2022
- Comprehensive knowledge of contract scope and form (e.g
- Variation control), managing the Hospitality services across the sites
- Performance management across teams and service lines, reporting and monitoring of Performance
- Financial management to ensure control of spending and budgets
- Assume responsibility (with client on site) for contract outputs and management of services against contracted scope of works
- Interfacing with country teams and country subject matter experts via a matrix structure
- Cultivate a shared sense of identity among all services on sites
- Business Development - Evaluate ideas for additional scope of work and additional services and recommend to Client as appropriate
- Selling additional services and growth of the contract through innovation and efficiencies
- Contract Management- Comprehensive knowledge of contract scope and form (e.g
- Payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting not meeting KPIs
- Financial Management- P&L Accountability of all the sites
- Evaluate financial performance to develop action plans to improve financial performance
- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
- Client Relationship Management- Holding regular meetings with Client site stakeholders to review performance of the sites.
Senior Manager Sales IFMS (West India Region)
Quess Corp Ltd
Ahmedabad
05.2021 - 01.2022
- Achieve revenue target for food business for the West India Region (Gujarat, Maharashtra, Goa, Madhya Pradesh, Chhattisgarh, Jharkhand)
- Achieve EBITDA target for food business for the region assigned
- Pipeline creation for the new business in all the segments mainly focusing on Industrial, Education and Healthcare Segments
- Client Solutioning, Bid Preparation & Sales Process Management (Prepare Synopsis, Working P&L with Bid Team, Bid Proposal and Documentation, Scoping & Client Interaction, Transition Coordination
- Prepare and send capability presentations to the prospective new clients and create awareness on food services and create database of the client for the follow up on e-mails.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease
- Implemented and developed operational standards, policies and procedures
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Identified and communicated customer needs to supply chain capacity and quality teams
- Increased customer satisfaction with timely project deliveries and seamless communication
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Developed and implemented new filing systems to improve organizational efficiency and productivity
- Carried out and developed social media, e-blast and public relations campaigns
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Developed detailed plans based on broad guidance and direction
- Established team priorities, maintained schedules and monitored performance
- Identified cost improvement changes and cost savings plans to increase company savings
- Managed senior-level personnel working in marketing and sales capacities
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Achieved operational excellence by streamlining processes and implementing best practices
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures
- Evaluated hiring, firing, and promotions requests
- Defined clear targets and objectives and communicated to other team members
- Improved team performance by providing comprehensive training and fostering a collaborative work environment
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Executed appropriate staffing and budgetary plans to align with business forecasts
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Modified inventory control programs to maintain and enhance annual business plan
- Developed and maintained courteous and effective working relationships
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated leadership skills in managing projects from concept to completion
- Developed strong communication and organizational skills through working on group projects
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Managed time efficiently in order to complete all tasks within deadlines
- Applied effective time management techniques to meet tight deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
General Manager (North India Operations Institutional Catering)
Sakthi's Kitchen Pvt. Ltd.
Chennai
07.2019 - 01.2021
- Directing a catering team; playing part in recruitment and training of staff and allocation of duties and work rotations
- Developing and maintaining relationships with key clients in order to produce group and/or convention business
- Setting-up kitchen procedures and train and guide staff appropriately
- Supervising the food production including menu planning, food preparation, cooking, portion control, presentation and service to the highest standards
- Adhering to food safety policies & procedures for managing all catering operations across all locations
- Providing guidance in the preparation of monthly/annual catering budgets and meet or exceed budget targets, making efficient and effective use of sources
- Ensuring ordering of ingredients, raw materials & light equipment as per purchasing policies & procedures
- Ensuring the proper check-up of amounts, process & condition of all supplies and deliveries
- Overseeing the catering stock, minimizing waste by good storage & stock rotation, and carrying out periodic stock checks
- Using IT facilities/software as required to manage all aspects of catering provision
- Adhering to the standards required by the statutory, local authority & health, safety and hygiene regulations & policies for maintaining heavy duty kitchen equipment, light equipment, work areas, other facilities and general surroundings of the kitchen and dining areas
- Ensuring adherence to all procedures related to Health and Safety, ISO, FSSAI regulations with regard to food, equipment, materials and general safety
- Designing & implementing efficient & effective policies & processes; managing procurement and sourcing related to kitchen operations and production servicing & maintenance of kitchen equipment
- Managing food packaging & dispatch, menu preparation, offering different variety in food and production Grocery & Vegetables cleaning, sorting, cutting and all other preparations.
Project Manager
Reliance Worldwide Catering Company W.L.L.
Kuwait
07.2018 - 10.2018
- Obtained instructions, feedback and discussed operational requirement, achievements & improvement from/with Senior Project Manager
- Checked that the time sheets are updated by the section heads and relevant supporting documents i.e
- Overtime justification sheets, sick leave, annual leave request, etc
- Are available
- Managed stock level and stock rotation and maintain it within the given targets and objectives
- Updated client's and company supplied equipment list through periodic inventory and take approval
- Carried out daily & random inspections and maintained records; reported any HSE violations observed in the rooms
- Organized practical training session for staff in rotation of 6 personnel in each group 6, provided them practical demonstration of skills required in the housekeeping
- Checked for onsite HSE induction, defined job description, task and targets, company policies, and other necessary guidelines to newly joined staff
- Identified training needs of skilled & unskilled staff and communicated the same to Operations Manager through the training needs and personal information form
- Supervised on-the-job training process as per training guidelines and procedures
- Ensured the staffs attended mandatory HSE training in line with company and client requirements
- Addressed & resolved customer complaints promptly; forwarded all complaints & suggestions to Camp Boss for record reference & action
- Attended QHSE toolbox meeting / workshops with staff to promote QHSE practices; reported on all incidents/ accidents, fire, near miss, FAC, loss, theft and damage to the Project Manager / HSE advisor immediately
- Ensured the availability, correct usage and maintenance of PPE in the housekeeping area
- Provided guidance to chief cook in the menu planning and submitted the same to clients for approval
- Verified the various ISO 22000 systems in the kitchen & storage area and assisted to carry out corrective actions in case of any non-compliance or deviance from the system requirements.
Offshore Catering Manager
Kuala Belait, Brunei Darussalam
Kuala Belait
12.2014 - 05.2018
- Assisted the Offshore Operations Consultant in planning, organizing, directing and controlling all daily activities & mobilization activities in the Catering Units
- Effectively & efficiency ensured improvement of the Catering Units and also ensured that procedures & processes are clearly communicated and understood
- Conducted environmental aspect/impact and OHS risk assessment for activities in the Catering Units
- Prepared & submitted monthly operations reports on POB, casual meals, stock-take, food expenditure, bond stock & sales, etc
- Drafted mobilization plan & schedules and managed crew change requirements.
Business Development Manager
Crompton Catering & Support Services Co. W.L.L.
Doha
12.2011 - 03.2014
- Initiate marketing strategies and coordinate actions to influence the market
- Clarify goals and reach agreement maintaining the interests of all parties
- Proactively develops and improve products and services
- Ability to discuss strategic and sensitive issues
- Understands clients' needs
- Build and maintain excellent relationships with colleagues and clients
- Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
- Manage the proposal development process and maintain the timelines for the proposal teams
- Coordinate with sponsors concerning size, standards, conditions and timing of research
- Develop draft proposals based on team meetings and discussions
- Maintain the Business Development databases
- Support marketing activities, including trade/ scientific shows, mailings, etc
- Established more than 200 Business Contacts in Qatar.
Sr. Catering Supervisor
AL Athnain Co. LLC.
Muscat
04.2011 - 11.2011
- To oversee the catering operations onshore reservoir project Accommodation Camp- Pax 500 (Galfar Constructions).
Camp Boss
Sodexo Remote Sites (India)
Mumbai
02.2010 - 10.2010
- To provide catering and hospitality services at remote sites and offshore projects
- Client- Leighton Contractors, PRP II Project - Bombay High (Vessel- Leighton Eclipse (Accommodation Construction Barge- Pax 300).
Camp Boss
Cawasji Behramji Catering Services Limited
Mumbai
04.2009 - 03.2010
- Client: Punj Lloyd Ltd
- HRP Project: Bombay High.
- Collaborated with parents to address concerns or issues related to their child''s time at camp while fostering trusting relationships between families and staff members
- Organized special events to enhance camper experience, such as field trips or guest speakers from relevant fields
- Developed and monitored budgets for recreational activities
- Managed daily camp schedules to ensure optimal use of resources while meeting program objectives
- Increased parent satisfaction by maintaining open lines of communication regarding camper progress and experiences
- Developed strong relationships with vendors to secure quality supplies at competitive prices, reducing overall costs for the camp
Education
MBA in Shipping & Logistics Management -
Kazian School of Management
Diploma in Operations Management - undefined
Alison
International Diploma in Hospitality Administration/Management - undefined
American Hotels & Lodging Association
Oriental School of Hotel Management - undefined
DHMCT, Hotel Management and Catering Technology
Skills
Catering Operations (On-shore & Off-shore)undefined
Certification
Lead Auditor ISO 22000:2018 (FSMS)-TUV Nord
E Learning Certifications
- Sustainable Diet from United Nations Institute of Training and Research
- Let's Break The Chain of Covid -19 Infection- Ambassador Program from Mohammad Bin Rashid University of Medicine and Health Sciences, UAE
- Six Sigma White, Green & Black Belt from Udemy & Six Sigma Academy, Amsterdam
Personal Information
Date of Birth: 03/16/1985
References
Available on Request
Accomplishments
1) Completed Assessment on Account Management & Client Servicing From Learn Tube by Career Ninja on 29/03/2024
2) Completed Assessment on Lead Generation From Learn Tube by Career Ninja on 29/03/2024.
3) Completed Assessment on Business Intelligence From Learn Tube by Career Ninja on 29/03/2024.
4) Completed Assessment on HR as Strategic Business Partner From Linkedin Learning on 28/10/2023.
5) Completed Assessment on Artificial Intelligence & Business Strategy From Linkedin Learning on 22/07/2023.
6) Completed Assessment on Account Management & Maintaining Relationships From Linkedin Learning on 08/07/2023.
7) Completed Assessment on Key Account Management From Linkedin Learning on 04/03/2023.
8) Licensed Auditor Food Safety Management Systems from National Board for Quality Promotion- Quality Council of India on 02/09/2022.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Timeline
Business Head- Maharashtra and HSEQ Head
Gokhana (Tobox Ventures Pvt. Ltd)
10.2022 - 09.2023
General Manager Operations
Shiva Hospitality Services Pvt Ltd
02.2022 - 10.2022
Senior Manager Sales IFMS (West India Region)
Quess Corp Ltd
05.2021 - 01.2022
General Manager (North India Operations Institutional Catering)
Sakthi's Kitchen Pvt. Ltd.
07.2019 - 01.2021
Project Manager
Reliance Worldwide Catering Company W.L.L.
07.2018 - 10.2018
Offshore Catering Manager
Kuala Belait, Brunei Darussalam
12.2014 - 05.2018
Business Development Manager
Crompton Catering & Support Services Co. W.L.L.
12.2011 - 03.2014
Sr. Catering Supervisor
AL Athnain Co. LLC.
04.2011 - 11.2011
Camp Boss
Sodexo Remote Sites (India)
02.2010 - 10.2010
Camp Boss
Cawasji Behramji Catering Services Limited
04.2009 - 03.2010
General Manager - Projects
Maxx Hospitalities & Catering Services Pvt Ltd
9 2023 - 03.2024
MBA in Shipping & Logistics Management -
Kazian School of Management
Diploma in Operations Management - undefined
Alison
International Diploma in Hospitality Administration/Management - undefined
American Hotels & Lodging Association
Oriental School of Hotel Management - undefined
DHMCT, Hotel Management and Catering Technology
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