Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aditya Venkata SeethaRama Raju Chintalapati

Hyderabad

Summary

Results-oriented professional with expertise in accounting, supply chain management, and marketing. Experienced in overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Adept at maximizing resource utilization to support scalable operations and increase profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

LTIMindtree PVT LTD
05.2024 - Current
  • Plan and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus
  • Implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement
  • Participation in leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus
  • Provide professional consultation and leadership to all faculty and staff employed by the component and service as the principal point expertise on all matters relating to the specified functional area of focus
  • Analyzing designs, documents, and implements internal reporting systems, within specified functional area of operation, as applicable to the specified functional area of focus
  • Coordinating, and implementing training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures
  • Managing and reporting day-to-day leadership to various product support team, management and administrative personnel engaged in specified project activities, as appropriate to the position
  • Represent the principal executive at various community and business meetings, as assigned
  • Involved in handling critical customer escalations, career development of individuals, and project
  • Ensuring the success of our customers by effectively managing a team along with associated support
  • Actively working on inhouse projects and processes
  • Run projects of organizational importance, guide and mentor next cadre of leadership as per organization values
  • Performs miscellaneous job-related duties as assigned
  • Demonstrable troubleshooting skills with the help of engineers
  • Cross-team collaboration

Assistant Manager (Operations)

ReSourcePro Insurance Operational Solutions and Services
01.2023 - 04.2024
  • Created a dynamic work culture and led a team of 30 underwriter assistants for one of the biggest carriers and MGA
  • Track and maintain team direct margin for the team at 85% month on month and 12 months on rolling
  • Led team members in achieving process KPIs and productivity targets for property & casualty insurance claims process
  • Fostered high levels of employee engagement and retention
  • Consolidated daily work reports of the entire team and reported them in a structured format to clients and the management team
  • Updated the production tracker and generated various reports based on the available data
  • Drafted work flow for new submission as well as clearance, Renewals, Quote, Endorsement, Binder
  • Conducted timely and accurate error analysis, improved process and workflow presentation
  • Evaluated the SOP database and conveyed the information to the entire team in team huddles and meetings
  • Actively engaged in new client onboarding and Multi Geo transition for the Multiple Insurance clients - Specialized in Retail, MGA and Carrier clients
  • Displayed excellence in organization-wide high impact project every six months - Owner of new client onboarding training for the existing and New Managers
  • Maintaining a consistent 100% quality of the team for 12 months and received certification for the same
  • On boarded and transitioned 10 USA clients like MGA's and Retail brokers successfully with new client onboarding checklist then maintained clients with BAU as per the statement of work agreement

Associate Manager (Operations)

Pro-Vigil.INC, Tech M Tech Park
05.2021 - 10.2022
  • Support Director of Customer Support Operations
  • Develop work rules and guidelines for company employees
  • Identify what is required for staff to carry out their duties
  • Services Consultant has overall responsibility for the client engagement, including implementation projects and ongoing services delivery and support
  • Monitor and implement improvement plans accordingly
  • Participate in process modifications
  • Provide best fit consulting, recommend process improvements, and drive solutions to client business outcomes during all phases of the client life cycles including product upgrades
  • Facilitate regular onsite and conference call meetings while managing overall client project plan and action logs
  • Constantly optimize processes to improve the unit's productivity, reliability, quality, and output
  • Update operating procedures, training and participate in interview process
  • Work together with top management staff concerning work/operational issues and other activities
  • Prepare reports to analyze the performance of the team and provide suggestions for betterment of the process
  • Serve as a guide to fresh employees to make sure that they adhere to company rules and that the result of their various tasks meets company standard
  • Provide best fit consulting, recommend process improvements, and drive solutions to client business outcomes during all phases of the client life cycles including product upgrades
  • Assist in the development of overall client support strategy including product optimization planning, data reviews, and overall customer engagement opportunities
  • Project manage the implementation of product add on modules
  • Facilitate regular onsite and conference call meetings while managing overall client project plan and action logs
  • Provide clear, accurate and prompt communication to internal teams to assure excellent project delivery and acts as an internal and external point of escalation
  • Drive client satisfaction through product and service offering education, and execute all accompanying statements of work, order forms, and demonstrations as needed
  • Coordinates pre-kick-off knowledge transfers between the countries/ divisions
  • Collaborates with the assigned implementation resources and approves the basic scope of the project
  • Oversees project delivery to key milestones to ensure that deliverables are being met on both sides
  • Elevates risks and issues as necessary to keep the project on track

Assistant Manager (Operations)

Concentrix Daksh PVT LTD
07.2018 - 05.2021
  • Daily conduct meeting with the team members on our daily commits and how we are strategizing to achieve the targets
  • Monitor areas of improvement and ensure we are meeting our KRA's as a process
  • Set up expectations with the team day on day and explain about daily commits
  • Conduct one on sessions with the team members to understand the areas of improvement and to ensure employee satisfaction is maintained by providing direct feedbacks
  • Identifying outliers and meet them on regular basis in order to maximize productivity and employee satisfaction
  • Monitor and handle calls to ensure a positive customer experience is maintained
  • Conduct refresher sessions and call listening sessions with QA team assistance to provide even better customer support at the same time maintaining the companies Ethics and Integrity
  • Liasoning with different departments related to issues that are experienced during production hours and ensure we deliver the required deliverables with quality
  • Managing attrition in order to ensure maximum production is obtained
  • Ensure that the shrinkage for the day is under control in order to achieve better results and precedes client expectations
  • Participate in trainings to upgrade our own skills
  • Identifying and conducting one on one sessions with employees and create a career path and following and assisting them with the resources for them to grow
  • Plan and strategize seating arrangements to maximize resources utilization and in turn increasing productivity
  • Feedback provided on regular basis to ensure employee satisfaction is maintained
  • Recognize high performance and provides rewards

Client Success Manager

Macsof Technologies
04.2017 - 05.2018
  • Oversee day-to-day operation
  • Delegate tasks and set deadlines
  • Monitor team performance and report on metrics
  • Motivate team members and organize team building activities
  • Discover training needs and provide coaching
  • Listen to team member's obtaining feedback and resolving conflicts within the team
  • Recognize high performance and provide rewards

Client Success Manager

Vadim Technologies PVT LTD
11.2015 - 03.2017
  • Providing voice support to clients
  • Services Consultant has overall responsibility for the client engagement, including implementation projects and ongoing services delivery and support
  • Provide clear, accurate and prompt communication to internal teams to assure excellent project delivery and acts as an internal and external point of escalation
  • Drive client satisfaction through product and service offering education, and execute all accompanying statements of work, order forms, and demonstrations as needed
  • Trained and supervised client services associates to ensure optimum satisfaction of clients
  • Facilitate regular onsite and conference call meetings while managing overall client project plan and action logs
  • Provide clear, accurate and prompt communication to internal teams to assure excellent project delivery and acts as an internal and external point of escalation
  • Drive client satisfaction through product and service offering education, and execute all accompanying statements of work, order forms, and demonstrations as needed

Customer Care Representative(2IC)

Zedmed Medical Solutions
01.2013 - 08.2015
  • Deliver prompt and professional solutions for customer inquiries via phone and email
  • Maintaining and updating a database of existing and potential clients and all previous interactions with them
  • Track, follow-up and process invoices/payments of all customer requests in a timely manner
  • Handling new client enquiries and acting as the face of the business
  • Dealing with and resolving problems and issues which arise, while obtaining patient files and resolve
  • Monitoring & reporting on standards & performance targets

Senior Customer Care Representative (2IC)

7 Eleven Head Office Pty Ltd
Mount Waverly
01.2013 - 01.2015
  • Effectively manage customer center operations
  • Act as first line support for store facilities and assistance in ordering merchandise
  • Respond to customer needs promptly, initiate necessary action to resolve issues in accordance with Support Center Objectives
  • Action reports received from 3rd party contractors and achieve service level targets
  • Record keeping, appraisals and schedule meetings
  • Ability to handle situations or taking escalation cases and maintain quality and professionalism

Client Services Associate

7 Eleven Store Pty Ltd
Hampton
07.2008 - 12.2012
  • Outstanding customer service with good eye contact
  • Daily banking (Finances), float management and back office books
  • Checking and ordering the inventory equal to the level
  • Maintaining the planograms and displays up to the requirements
  • Answering both incoming and outgoing international calls to schedule trucks for customers
  • Correcting the missing fields and mistakes entered in Supplier portal by Suppliers

Education

Medical Coding Certification -

Odyssey Informatics
Del
03.2017

Certificate IV - Quality Assurance and Management

Line Management Institute of Technology
Brisbane, Australia
12.2011

Diploma of Community Welfare Work -

Angad Australian Institute of Technology
Melbourne, Australia
01.2010

Bachelors of Pharmacy -

Shri Vishnu College of Pharmacy
India
01.2007

Skills

  • Word 2007
  • MS Suite
  • CRM
  • Footprints
  • Zen desk
  • RingCentral
  • Standard Operating Procedures
  • Key Performance Indicators
  • Pulse
  • Strategic Planning
  • Operations Management
  • Goal attainment
  • Transportation Management
  • Procedure optimization
  • Productivity Improvement
  • KPI Tracking
  • Operational Excellence

Certification

  • Certificate IV in Quality Assurance and Management
  • Yellow Belt certification ready
  • PMP Certification in progress

Timeline

Senior Operations Manager

LTIMindtree PVT LTD
05.2024 - Current

Assistant Manager (Operations)

ReSourcePro Insurance Operational Solutions and Services
01.2023 - 04.2024

Associate Manager (Operations)

Pro-Vigil.INC, Tech M Tech Park
05.2021 - 10.2022

Assistant Manager (Operations)

Concentrix Daksh PVT LTD
07.2018 - 05.2021

Client Success Manager

Macsof Technologies
04.2017 - 05.2018

Client Success Manager

Vadim Technologies PVT LTD
11.2015 - 03.2017

Customer Care Representative(2IC)

Zedmed Medical Solutions
01.2013 - 08.2015

Senior Customer Care Representative (2IC)

7 Eleven Head Office Pty Ltd
01.2013 - 01.2015

Client Services Associate

7 Eleven Store Pty Ltd
07.2008 - 12.2012

Medical Coding Certification -

Odyssey Informatics

Certificate IV - Quality Assurance and Management

Line Management Institute of Technology

Diploma of Community Welfare Work -

Angad Australian Institute of Technology

Bachelors of Pharmacy -

Shri Vishnu College of Pharmacy

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Aditya Venkata SeethaRama Raju Chintalapati