ADITYA VERMA
Noida
Summary
Experienced IT Support Specialist with over 8 years of expertise in providing comprehensive technical support and ensuring smooth IT operations. Adept at managing complex technical issues, leading support teams, and implementing effective IT solutions to enhance productivity. Proficient in troubleshooting, system administration, and IT infrastructure management. Seeking a Senior Specialist role to leverage my skills in Exchange Servers, Active Directory, VMware, CItrix, MDM and IT Support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
HCL Technologies Ltd
09.2022 - Current
- Lead a team of 10 IT support professionals, managing daily operations, and ensuring timely resolution of technical issues.
- Develop and implement IT support processes and best practices, improving response time and customer satisfaction by 100%.
- Conduct training sessions for staff on new technologies and IT policies, enhancing team proficiency and compliance.
- Collaborate with other departments to identify and address IT-related challenges, ensuring seamless integration with business operations.
- Analyze system performance and generate reports to identify trends and areas for improvement.
- Oversaw the installation, configuration, and maintenance of hardware, software, and network infrastructure.
- Collaborated with cross-functional teams to identify business requirements and implement effective IT solutions.
- Conducted regular system audits and vulnerability assessments to ensure compliance with industry standards and regulations.
- Resolved complex technical issues, providing timely and efficient support to end-users.
- Created and maintained documentation, including system configurations, procedures, and troubleshooting guides.
- Proposing and Publishing KB Article on the World Bank site regarding IT-related queries.
- Majorly working on VIP client tickets across the globe, escalated tickets as well.
- Working on issues related to Azure AD, Intune, SAP, and ST Payment Portal.
- Using tools like GTA, Webex, LAPS, Avaya, Zoom, and SCCM.
- Working on issues related to Share folder, Permission, Space Migration, etc.
- Working on SharePoint issues related to site creation, access management, file deletion, etc.
- Managing Citrix Admin console for access-related and some more issues.
- Managing Print Server, as well.
- Also working on OneDrive-related issue and access-related as well.
Technical Support Engineer
Microware Computing & Consulting Pvt Ltd
08.2021 - 09.2022
- Issues resolution on remote or on call regarding Software like Avaya, DUO, VMware Horizon Outlook, Printer (Wireless or Wire), Virus issues, Browsers related, pop up, Exchange related On-premises/Office 365 (With User Management Access)
- Resolution of Issue regarding permission on SharePoint
- User Management and Exchange Administration task on Office 365(Hybrid Environment)
- Managing MS Team and Citrix related issues
- Work with external clients for all type of Tech support
- Work on Exchange server 2010 on premises, Office 365
- User Management and Exchange Administration tasks
- E-mail troubleshooting based on Non-Delivery Reports, Migration, E-mail compliance and protection management
- Mail Flow and Protection: Malware Filters, Connection Filters, Spam Filters, Outbound Spam, Blacklisting, Quarantine, Transport Rules, Message Trace, Admin Role Policies
- Cases like mail flow, Client connectivity: Auto discover, Outlook, iPhone etc
- Manage DNS and DHCP server
- File server, print server, Knowledge of all Email Migration with on Office 365
- Network troubleshooting at client end only
- Troubleshooting on LAN account issues and email issues at client end as well
- Install, configure and deploying Windows etc
- Currently working on Exchange 2010 and office 365.
IT-Engineer
ELI Research India Pvt Ltd.
04.2017 - 07.2021
- Issues resolution on remote or on call regarding Software, Outlook, Printer (Wireless or Wire), Virus issues, Browsers related, pop up, Exchange related On-premises/Office 365 (With User Management Access)
- Resolution of Issue regarding permission on SharePoint
- User Management and Exchange Administration task on Office 365(Hybrid Environment)
- Managing Skype related issues
- Work with internal clients for all type of Tech support
- Work on Exchange server 2010 on premises, Office 365, Web exchange (Apptix)
- User Management and Exchange Administration tasks
- E-mail troubleshooting based on Non-Delivery Reports, Migration, E-mail compliance and protection management
- Mail Flow and Protection: Malware Filters, Connection Filters, Spam Filters, Outbound Spam, Blacklisting, Quarantine, Transport Rules, Message Trace, Admin Role Policies
- Cases like mail flow, Client connectivity: Auto discover, Outlook, iPhone etc
- Manage DNS and DHCP server
- File server, print server, Knowledge of all Email Migration with on Office 365
- Network troubleshooting at client end only
- Troubleshooting on LAN account issues and email issues at client end as well
- Install, configure and deploying Windows etc
- Currently working on Exchange 2010 and office 365.
Technical Service Manager (Trainee)
Milestone Achievers Pvt Ltd.
08.2016 - 02.2017
- Issues resolution on remote or on call regarding Software, Monitoring tickets and Alerts
- User Management and Exchange Administration tasks.
Education
MBA - Information Technology Management
Bharati Vidyapeeth University
07-2023
B. Tech (CSE) -
Deenbandhu Chotu Ram University Of Science & Tech
Skills
- Operating Systems: Windows, macOS, Linux
- Networking: TCP/IP, DNS, DHCP, VPN
- Tools: Active Directory, Exchange Server, VMware, Citrix, Office 365, MDM ( InTune, Duo, etc)
- Software: Microsoft Office Suite, Remote Desktop, Service Desk Software (ServiceNow, Jira, Manage Engine, Kayako, BMC Remedy, etc)
- Scripting Languages: PowerShell, Bash
Certification
- CCCP (Certified in Cloud Computing Professional) - EXIN
- ITIL V3.0 Foundation level - Axelos
Personality Traits
- Responsible and reliable
- Team Leadership and Management
- Excellent Communication and Interpersonal Skills
- Problem-solving and Analytical Thinking
- Adaptability and Flexibility
- Project Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- 3 Times Star performer of the quarter in the current organization.
- 1 Time Performer of the Year in 2023
Affiliations
- Played football and Captained for my team in Inter College Tournaments
- Attended seminars conducted for new technologies
References
References available upon request.
Disclaimer
I hereby declare that the above written are true to my best of my knowledge and belief.
Yours Faithfully,
Aditya Verma
Timeline
Senior IT Specialist
HCL Technologies Ltd
09.2022 - Current
Technical Support Engineer
Microware Computing & Consulting Pvt Ltd
08.2021 - 09.2022
IT-Engineer
ELI Research India Pvt Ltd.
04.2017 - 07.2021
Technical Service Manager (Trainee)
Milestone Achievers Pvt Ltd.
08.2016 - 02.2017
MBA - Information Technology Management
Bharati Vidyapeeth University
B. Tech (CSE) -
Deenbandhu Chotu Ram University Of Science & Tech