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Adept Tech Support Specialist with a proven track record at Shyftoff, adept in troubleshooting hardware/software and providing exceptional customer support. Leveraged remote desktop tools and continuous learning to enhance system efficiency and user satisfaction. Skilled in software installation and customer assistance, consistently achieving high customer retention rates.

Highly motivated individual pursuing a position where I would be able to build upon and expand my skills and knowledge. I am a hardworking, results oriented individual that is looking for an opportunity to learn, grow and advance in this field. Developed many long-term business relationships by possessing a motivated and enthusiastic approach which resulted in exceeding goals. Authorized to work in the US for any employer.

Results-driven IT professional with 8 of experience in managing and optimizing digital workplace environments for enterprise organizations. Expertise in configuring and administering Microsoft Endpoint Configuration Manager (SCCM/MECM), Office 365, and modern endpoint management solutions like Intune and Jamf. Skilled in automating workflows using PowerShell and other scripting languages to improve operational efficiency. Proficient in designing and implementing scalable IT solutions that enhance collaboration, productivity, and user experience while ensuring security and compliance. Adept at troubleshooting complex systems, leading cross-functional teams, and driving IT projects to completion within deadlines. A proactive problem-solver committed to delivering innovative solutions that align with business objectives.

Dynamic IT professional with extensive expertise in computer networking and technical support, adept at troubleshooting hardware and software issues within complex network environments. Proven ability to deliver exceptional on-site and remote assistance to over 200 end users, ensuring seamless operation of desktops, laptops, mobile devices, and printers. Proficient in configuring and utilizing a range of software applications, including Microsoft Windows and the Microsoft Office Suite, while effectively resolving technical challenges across both Windows 10/11 and macOS platforms. Strong collaboration skills in team settings and the capability to work independently, consistently setting up new workstations with precision through imaging, domain joining, and user configuration.

Aditya Vishwakarma

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Field Support Enginer

L2 Support Engineer

Field Support Enginer

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Graduation (B.A.) - Prayagraj University

12th - UP Board

10th - UP Board

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Field Support Enginer

L2 Support Engineer

Field Support Enginer

Graduation (B.A.) - Prayagraj University

12th - UP Board

10th - UP Board

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