Seasoned Territory Manager and exceptional service professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 12 years of experience in after sales. Goal-oriented manager with distinguished experience in automobile industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Developed sales strategy based on research of consumer buying trends and market conditions.
Aditya Anand Mohanty
Managed over 18 accounts within 94 Dealers
Communicated regularly with territory, regional and strategic managers for
daily support and strategic planning for accounts.
Established successful account relationships by building rapport and
maintaining consistent communication.
Evaluated production levels, quality standards and maintenance actions to
identify and address operational problems and maintain targets.
Tracked changing product lines to effectively meet dynamic market demands.
Enhanced profitability by developing pipelines utilizing marketing and sales
strategies.
Identified prospects' needs and developed appropriate responses along with
suitable information on products and services.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems with high-profile customers to maintain relationships and
increase return customer base.
Monitored team performance, adhered to service level agreements (SLAs) and
provided detailed job training.
Followed up with customers during and after installations to verify satisfaction.
Inspected rental equipment before and after rentals, marking changes in
conditions and charging customers when necessary.
Met with customers to discuss service needs and offer available solutions.
Guided techs on automotive repair, tool usage and equipment operation.
Met with customers to discuss service needs and develop effective and
practical solutions.
Developed written plans and obtained customer consent to proceed.
Maintained team productivity and quality of service by establishing and
maintaining clear benchmarks.
Set and administered department budgets for expenditures, materials and
labor.
Developed detailed plans based on broad guidance and direction.
Reduced workflow inconsistencies by recruiting and hiring capable staff
members.
Planned, created, tested and deployed system life cycle methodology to
produce high quality systems to meet and exceed customer expectations.
Examined damaged vehicles to determine degree of structural and
mechanical damage.
Stocked shop with equipment, parts and other resources to promote timely service.
Used GDMS to prepare and manage annual operating budget of body shop.
Monitored maintenance of paint booths, frame-straightening materials and
fixed assets to enhance longevity and long-term value.
Coordinated and supervised 14 shop and field service technicians and assigned tasks and work orders
Service standard compliance
undefinedCertified Protection Officer (CPO)
ADITYA ANAND MOHANTY
S/O- ABHOYA KUMAR MOHANTY
AT-HULIPUR
PO/PS-KISHORE NAGER
DIST-CUTTACK
0DISHA -754131