ADITYA CHOUDHARY
Mumbai
Summary
Accomplished Fraud Operations Subject Matter Expert with over 8 years of experience in financial services and customer operations. Proven ability to detect collusive fraud and money laundering patterns, mentor high-performing teams, and improve operational efficiency. Expert at leveraging data analytics and Lean Six Sigma to meet stringent Service Level Agreements (SLAs) and deliver exceptional client experiences.
Overview
9
9
years of professional experience
Work History
Fraud Specialist II (SME)
JPMorgan Chase
02.2023 - Current
- Expert Guidance: Act as a Subject Matter Expert, resolving complex fraud cases and reducing resolution times.
- Trend Analysis: Identify and highlight emerging collusive fraud trends and money laundering patterns to strengthen risk controls.
- Mentorship: Lead onboarding and mentoring for new team members to ensure policy compliance and skill development.
- Data-Driven Reporting: Use advanced Excel to analyse team performance data and improve operational reporting accuracy.
- Performance Excellence: Consistently meet business objectives and SLAs while maintaining high customer satisfaction scores.
Customer Service Associate
Tata Consultancy Services
04.2019 - 02.2026
- Managed the full post-sales customer service lifecycle, ensuring high client loyalty and satisfaction.
- Handled diverse technical and order inquiries while maintaining records for auditing compliance.
Customer Service Associate
Concentrix Corporation
03.2017 - 02.2026
- Conducted strategic outbound interactions and rapidly adapted to new back-office processes to meet SLAs. contribution.
- Customer Obsession Champ: For exceptional commitment to client service.
Education
MBA -
NMIMS
Mumbai05-2027
Bachelor of Business Administration (BBA) -
D.Y. Patil University
Mumbai04-2025
Higher Secondary School Certificate - undefined
Mumbai University
12-2014
Skills
- Lean Six Sigma
- Professional Certifications: Google Data Analytics (2026)
- Professional Certifications: Google AI Professional (2026)
- Time management
- Customer service
- Communication skills
- Leadership
- Microsoft excel
Timeline
Fraud Specialist II (SME)
JPMorgan Chase
02.2023 - Current
Customer Service Associate
Tata Consultancy Services
04.2019 - 02.2026
Customer Service Associate
Concentrix Corporation
03.2017 - 02.2026
Higher Secondary School Certificate - undefined
Mumbai University
MBA -
NMIMS
Bachelor of Business Administration (BBA) -
D.Y. Patil University
AWARDS & RECOGNITION (JP Morgan Chase)
- One in a Million Award (2025): Elite recognition for outstanding performance and contribution.
- Customer Obsession Champ (Sept 2025 & May 2025): For exceptional commitment to client service.
- Excellent Champ – Debit Card Fraud Prevention (Q3 2024): For high-impact fraud mitigation.
- Most Appreciated Champ (Dec 2023): Voted by peers and leadership for consistent team support.