Aditya Garala

• Managed customer inquiries and issue resolution via phone, email, and chat support, ensuring timely and effective responses.
• Coordinated customer onboarding activities, aligning services with client needs and success objectives.
• Maintained accurate and up-to-date CRM records for customer tracking, reporting, and lifecycle management.
• Provided technical and product usage guidance to improve adoption, engagement, and customer satisfaction.
• Collaborated with cross-functional teams to resolve complex issues and drive efficient customer outcomes.
• Conducted post-resolution follow-ups, documented interactions, and shared insights with management to improve services and prevent recurring issues.

Acquired hands-on expertise in LoRaWAN technology, covering architecture and networking fundamentals.

• Configured LoRaWAN gateways and provisioned devices to ensure seamless connectivity.
• Troubleshot connections between LoRaWAN gateways and end devices to enhance performance.
• Supported region-specific LoRaWAN SaaS platforms, addressing regulatory and operational variations.
• Resolved customer support tickets related to gateway configuration and connectivity issues.
• Collaborated with technical teams to analyze problems and implement effective solutions for network operations.