ADITYA KIRAN GOLLAMUDI
Hyderabad
Summary
HR Advisor with expertise in efficiently and precisely resolving payroll discrepancies, salary adjustments, and timekeeping issues. Skilled at managing complex pay-related matters, including bonuses, compliance adjustments, and leave management, while ensuring seamless payroll operations. Proactively identifies and resolves payroll patterns by focusing on process improvement and collaborating with cross-functional teams to implement timely solutions. Thrives and excels in high-paced environments where accuracy and problem-solving are essential. Eager to contribute to an organization that values HR operations, employee advocacy, compliance, and employee satisfaction.
Overview
11
11
years of professional experience
Work History
HR ADVISOR, PAY & COMPENSATION
AMAZON
07.2024 - Current
- Advanced Payroll Issue Resolution: Investigated and resolved high-priority payroll discrepancies (e.g., missing pay, garnishments) using ADP tools like PayForce and iReports, proactively identifying and addressing recurring issues
- Salary Adjustments Management: Managed salary changes due to promotions, transfers, and role reclassifications, ensuring accurate reflection in the current payroll cycle
- Leave-Related Pay Adjustments: Administered pay adjustments for employees on various leave types (e.g., FMLA, sick leave), ensuring compliance with company policies and regulations
- Tax Advising & Employee Education: Provided guidance on pay statements, deductions, W-2, W-4, and tax withholdings, empowering employees to understand and manage their compensation independently
TRANSACTION RISK INVESTIGATOR
AMAZON
07.2023 - 04.2024
- Investigated suspicious activities and fraud risks across global Amazon markets, ensuring adherence to CTPS operational procedures
- Identified fraud patterns and emerging trends, implementing actions to mitigate financial, legal, and reputational risks
- Monitored real-time and retrospective financial transactions, analyzing data to detect anomalies and high-risk behavior
- Managed team performance, organized huddles, and collaborated with stakeholders to meet expectations, escalating critical issues (P0, P1) as necessary
KINDLE TECH SPECIALIST
AMAZON
03.2015 - 07.2015
- Provided efficient technical support, troubleshooting Kindle device issues in a fast-paced environment
- Prioritized customer needs with empathy, ensuring clear and effective communication
- Applied logical problem-solving to resolve technical issues quickly and accurately
- Managed escalated situations calmly, maintaining professionalism and de-escalating concerns effectively
- Managed approximately 30 incoming calls, chats, emails per day from customers
CUSTOMER SERVICE ASSOCIATE
AMAZON
03.2014 - 02.2015
- Delivered exceptional, efficient support across multiple Amazon marketplaces, resolving complex product inquiries, order issues, returns, and refunds with a focus on first-contact resolution
- Leveraged comprehensive knowledge of Amazon's products, policies, and procedures to provide accurate, timely assistance, enhancing the overall customer experience
- Proactively managed order tracking, account updates, and troubleshooting across Amazon's website and mobile app
- Gathered valuable customer feedback, contributing to process improvements and service enhancements, all while ensuring strict adherence to company policies and achieving high customer satisfaction rates
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
MASTER OF PHARMACY - Pharmacy
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Hyderabad01.2014
BACHELOR OF PHARMACY - Pharmacy
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Hyderabad01.2011
Skills
- Cross-functional Team Collaboration
- HRIS & Payroll System Integration
- Advanced Problem-Solving
- Payroll discrepancy resolution
- Microsoft Office Suite
- HR Compliance
- Risk Management
- Payroll administration
- Compensation and benefits
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
HR ADVISOR, PAY & COMPENSATION
AMAZON
07.2024 - Current
TRANSACTION RISK INVESTIGATOR
AMAZON
07.2023 - 04.2024
KINDLE TECH SPECIALIST
AMAZON
03.2015 - 07.2015
CUSTOMER SERVICE ASSOCIATE
AMAZON
03.2014 - 02.2015
MASTER OF PHARMACY - Pharmacy
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
BACHELOR OF PHARMACY - Pharmacy
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
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