SAP (ERP, BI, Netweaver)
Aditya Kumar Choudhary
Store manager (Offline retail/e-commerce/ Quick Commerce)
Bengaluru,KA
Summary
Dynamic Result driven Store Manager with a proven track record at Reliance Retail Limited, determined to excel in sales, retail operations and team development. Achieved significant sales growth while enhancing employee training programs. Expert in store merchandising and inventory control, fostering a high-performance culture that drives customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Store Manager
Reliance Retail Limited
08.2021 - Current
- Delivering KPI performance: (1). Gross and net sales (MTD, YTD, QTD), ABV, ABQ, MBQ, LFL Growth (2). Gross margin. (3) Losses: Dump & shrink controls. (4) Cost control - Internal expenses (petty cash, utilities), supply chain cost. (5) Store EBITDA. (6) Inventory DOH. (7) Operational Excellence & Mystery Audits. (8) Jiomart & Quick Commerce Performance. (9). Employee Attrition/Retention. (10) Regulatory and legal compliance. (11). POS Billing, AOC & Cashier Performance.
- Store Standards: Managed daily operations to ensure the smooth functioning of the store, Hygiene, safe & positive work environment for customers and employees., Better In-store customer experience
- Inventory controls (DOH, ageing’s, F&V Quality, FEFO, LIFO, FEFO, high shrink segment counts), cash management-CMS/PIS, and store opening/closing procedures.
- DSD supplies, PO's, vendor, and brand distributor relations, RTVs.
- FSSAI food safety compliance and SOP adherence & HSE, Fire safety. Coordination during govt. Body legal audits (legal metrology, labour dept., FSSAI).
- Team Management: Hiring, training, and mentoring, motivating & nurturing new members, SOM/COM, Manpower Planning, Duty Roasters, Timely Briefings, Assigning roles/responsibility & target division, Talent development within the team, PIP's, grievance redressal.
- Coordination with other depts. (SLP, Category-B&M , FMS, commercial, SCM-Logistics, IT, HR & ER, L&D, Marketing, NSO & RE, Regulatory & legal), head office for execution of strategies on the ground level & smoother operations.
- Turning the footfalls into the highest possible customer conversion.
- Jiomart (e-commerce and quick commerce) operations and last-mile delivery. (OTI, OTD, ITR, SLA, RMS)
- P&L management.
- Visual merchandising standards.
- CRM: (Complaints Resolutions, Feedbacks, Queries, NPS, Customer Retention), ensuring high customer satisfaction by fostering a customer-centric culture.
- Cross collaboration & coordination with Brands in Sales promotions & customer attraction activities.
- Ensuring Brand image in store near catchment, analysing competitions, Benchmarking, Pricings, New Uptrends/downtrends, D2D activities, customer acquisitions, Opportunity/Corporate/B2B, B2C sales, Consumer Buying Behaviour.
- Private label performance.
- Inwards/outwards/IST's/GRDC's/ RGP/NRGP's/POD's.DMS's/PGI's/ Invoicing's.
- Store Data Analysis & reviews (DSR, NSR, Near Expiry ageing reports & Proactive Timely corrections over support office communications. Analyze sales data and prepare budget plans.
- Loss prevention & DSIR's, IR's, raising timely alarms. Vigilance & whistleblowing
- Inventory planning, Demand forecasting, and timely indents, ARS, Transport & logistics SCM efficiency.
- Ensuring Critical Escalations & redressal within deadlines as per critical issue escalation matrix.Liasoning with Cluster managers
- Safeguarding the assets of the organisation & optimal performance generation.
- Ensuring the maintaining of log books, C&A roles, visitors, and LPA's presence.
- Ensuring Growth In categories (FMCG, F&V, Dairy, GM, Hardlines, HPC, Staples, and Apparels) review Top/Bottom performing & timely corrections. Maintaining key financial metrics such as Gross Margin, Stock Over Head (SOH), and segment/brand mix.
Shift Manager
Tynimo Retail Pvt. Ltd.
01.2021 - 07.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Scheduled staff to establish adequate coverage during peak business hours.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Store Manager
Health & Glow Retailing Private Limited
03.2019 - 01.2021
- Achieving sales targets. Boosting them day to day with positive growth.
- Customer satisfaction. Conducting regular inventories, training, motivating, and managing the staff under me.
- Conducting regular inventories, training, motivating, and managing the staff under me.
- Sending and preparing the sales report, duty roster, and other reports while maintaining statistical and financial records. Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company.
- Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company.
- Executing monthly staff performance evaluations to make necessary improvements, to enforce store values, and to fuel company growth. Coordination with the head office and execution of strategies at the ground level.
- Coordination with Head office & execution of strategies on ground level. Guaranteeing that all safety and security standards and company policies are adhered to as per SOP.
- Guaranteeing that all safety and security standards and company policies are adhered to as per SOP.
- Reducing overall shrinkage levels, and checking stock levels from time to time. Keeping an eye on integrity issues.
- Turning the footfalls into the highest customer conversion.
- Omni-channel growth.
- Reduction and control on internal expenses (e.g., petty cash).
- Dealing with TI, TO, MRN, and GRN.
- Adherence to audit pointers and critical compliance at all times, as well as maintaining the necessary safety measures and hygiene of the store.
Department Manager
Decathlon Sports India Private Limited
03.2018 - 02.2019
- Achieving sales targets.
- Team management, Recruit, manage and develop the team.
- Interact with customers to ensure the quality of the layout Design & deliver the department's commercial strategy based on market analysis.
- Implement commercial actions.
- Develop the business.
- Regular catchment study with respect to department's sport.
- Manage the department's Profit & Loss statement.
- Providing excellent customer service.
- Providing accurate information about shoes technology, product features and after sales services.
- Ensuring racks/shelves are fully stocked & informing customers about Upcoming sports, event discounts & special offers, dealing queries.
- Preparing reports & executions by closely working with Store manager.
Education
Bachelor of Science - Mathematics
Kalinga University
Bengaluru 04.2001 -
Intermediate - PCM (Physics, Chemistry, Mathematics)
Central Board Of Secondary Education
Delhi, India 04.2001 -
Matriculation - 10th Std.
Central Board Of Secondary Education
Delhi, India 04.2001 -
Skills
- CRM
- Store Inventory & merchandising
- Team Management: Training & development, Conflict Resolution
- digital fluency (E-com, Quick Comm, SAP, CRM, MS office)
- strong leadership
- strategic planning
- Emotional intelligence & adaptability
- Data insights, Analytics & Generative AI
- Organizational & financial management
- Talent Recruitment
- Vendor relations & management
- financial acumen
- Communication & Collaboration
Accomplishments
- Health & glow: Increased sales 53% Positive LFL by implementing concept of "FREE MAKEOVER" by Store Brand promoters in cosmetics from free tester samples Provided by Brands, Later this concept has been Mandated in every Retail outlet of H&G, Lead to boost in revenue.
- Reliance retail: (1). Achieved 100% store operational excellence 9 times in 26 performance parameters. (2).Top performer: Rice bag sales in PAN India. (3). Jiomart SLA & KPI's 7 times 100% in dashboard. (4). Store Inventory shrinkage levels reduced & brought under control of 0.29 %.
- Decathlon: 3 times MVP (Domyos) & boosted sales by 141% beyond the target.
- Supervised team of 24 staff members.
Affiliations
FSSAI(Food Safety and Standards Authority of India) -FOSTAC- Trained & Certified Food Safety Supervisor.
Additional Information
HSE: Trained & Certified for "Fire Safety & Emergency Evacuation" by Reliance HSE-SLP
Software
MS office (PPT, Advanced Excel, Word, Outlook, Teams, Sharepoint, Office Suit)
POS (RIL)
Kapture (CRM)
Fleetvigil (SCM logistics)
Insights (Data analysis)
Loss Prevention Systems
Certification
Foundational Leadership Program: By Reliance retail leadership academy
Interests
Sales, Operations & retail planning (Buying & merchandising) Visual merchandising CRM Risk analysis & cost control
Timeline
Foundational Leadership Program: By Reliance retail leadership academy
07-2024
First Aider: Trained & Certified : Sir H. N. Reliance Foundation Hospital and Research Centre
07-2024
Store Manager
Reliance Retail Limited
08.2021 - Current
Shift Manager
Tynimo Retail Pvt. Ltd.
01.2021 - 07.2021
Store Manager
Health & Glow Retailing Private Limited
03.2019 - 01.2021
Department Manager
Decathlon Sports India Private Limited
03.2018 - 02.2019
Bachelor of Science - Mathematics
Kalinga University
04.2001 -
Intermediate - PCM (Physics, Chemistry, Mathematics)
Central Board Of Secondary Education
04.2001 -
Matriculation - 10th Std.
Central Board Of Secondary Education
04.2001 -
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